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Samsung shows one off its attractive, yet "smart" LED LCD TVs.  (Source: Flickr)

  (Source: Flickr)
Is the public finally warming to internet TV

Public reception to Sony's internet TV efforts, which put a beefy smartphone operating system (Android) in a TV, was decidedly mixed.  Some customers loved the concept, despite rough edges such as interface bugs and the fact that TV networks blocked access to online TV episodes on their sites and Hulu.  Others despised the product for its shortcomings.

I. Samsung: Record App Downloads -- But No Google TV Yet

Samsung meanwhile has been quietly pushing its own brand of internet TV sporting a less feature-rich proprietary OS.  But unlike Google TV in its current form, Samsung TV already offers an app store.

The store launched in January 2010 without much celebration.  It took the store over nine months to reach 1 million app downloads, but only two months after that to reach 2 million downloads worldwide.  Samsung announced [press release] the landmark yesterday.

According to Samsung, its most popular apps are YouTube, Google Maps, and Texas Hold 'Em.

Some may be a bit confused at this point, as there was much fuss a little bit ago about Samsung announcing a new "Smart TV" powered by Android.  Well it seems the Android platform's struggles (or lack of an app store) spooked Samsung, and the vendor -- like other TV manufacturers -- is waiting on deploying an Android product.

In a Wall Street Journal report, Samsung Electronics' Visual Display President B.K. Yoon comments, "We are still reviewing whether we will make the Google TV set or not."

The company does seem to view Google's Android as the next step in the evolution of Smart TV, given that it will soon launch a smart Blu-Ray player, complete with Google TV (Google's TV-aimed Android distribution).

In the meantime the company plans to take baby steps, making minor improvements to its current proprietary platform.  Among the improvements discussed at CES 2011 was to make the hub easier to navigate, incorporating a universal search bar and picture-in-picture -- both features found the current Google TV interface.

Samsung sold only 5 million "smart" (internet-ready) TVs and 2 million 3D TVs in 2010, despite holding a dominant position in the market [source: Display Search].  The company thinks that this year it can sell 12 million smart TVs and 10 million 3D TVs.

Overall Samsung hopes to grow its LCD TV business from 39 million units sold in 2010 to 45 million units sold in 2011.  

II. Quality Issues

To do that, though it must overcome quality control issues.  Reviews of the Samsung UN55C8000, one of the company's premiere LED 3D-ready "smart" TVs on Amazon, had many "five star" ratings, but also multiple failure reports.

One user, Jerry L. Nichols, writes:

This time I set the new 3D set up on December 19th and it had a black screen on December 20th. The repairman showed up on December 22. He replaced two boards to no avail. He has now ordered a new front panel, basically a new television to be assembled in my home. It will be sometime after Christmas before the new front panel shows up. In my opinion a new set should have been provided to compensate for the four hours use that we got, and what seems to be an extreme repair in the works!

Another user, "Tu", reports, "I bought this TV 2 months ago. It stopped working after two months. It didn't turn on the video."

The manufacturer's issues are rumored to be stemming from capacitor failures.  Reportedly Samsung has been cutting corners when it comes to capacitor quality and is now paying the price in terms of failures.  That has led to failures on the television's control and power boards.

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RE: One more time
By Mitch101 on 1/18/2011 11:02:40 AM , Rating: 2
The problem with the game consoles is that they all seem to be going to subscription base to get to the goodies like netflix and hulu+. I dont agree in paying Microsoft $40.00 just to access netflix so I started looking at a streaming device and putting that $40.00 toward the Roku. I dont really use any of Microsoft's gold features other than netflix and they are dragging their feet with Hulu+ support which is now scheduled for late spring.

Some BLU-RAY players have a few streaming services built in but rare to find Hulu+ and Netflix in the same player. Who wants blockbuster streaming they filed for Chap11 it seems like a feature doomed to fail or finding a way of charging me late fees or failure to rewind my streamed media. Also what worries me is continued support as Ive seen a few BLU-RAY players with features like YouTube and Netflix lose support in bios updates and the companies have no intention of updating the bios of that paticular unit any longer. Continued support is a must have as the playing field is changing rapidly with more and more streaming services.

Boxxee devices seem ok but seems they over advertise what the unit is capable of. It seems to be improving but still lacks certain streaming services. Great for existing home content but not getting there fast enough in the streaming department.

Google TV is getting shut out by the TV networks and I believe will continue to be shunned by the industry.

Apple TV well I'm disappointed the hardware is limited to 720P.

HBO wants its own streaming service instead of using Vudu, Netflix, or Hulu+ making things more of a pain in the rear if there are series you would like from HBO's lineup without waiting for them to come out on DVD then streaming services like Netflix. Showtime seems to be getting into Hulu+ I hope they dont pull an HBO.

For those wondering if you have to pay a service fee for each streaming device. Netflix allows up to 6 streaming devices on one account. I cant confirm Hulu+ yet but hope to soon.

For streaming services I think Netflix and Hulu+ are the leaders. Amazon and Vudu are the minors. For Sports there is MLB.TV and there is a hockey one and Im sure a football one too or soon enough.

For hardware to get it on your TV I think Roku has the best device on the market especially if you want sports followed by the PS3 until the X-Box 360 gets Hulu+ out there. Otherwise a Windows Media Center PC but remote controlling a PC for your TV takes a bit of work to get right.

If you have patience I would think holding out and seeing what happens, who dies off, and who emerges as everyone is trying to be the winner in streaming services but I think it will come down to which device adds each individual streaming service your interested in.

My 2 cents.

"We are going to continue to work with them to make sure they understand the reality of the Internet.  A lot of these people don't have Ph.Ds, and they don't have a degree in computer science." -- RIM co-CEO Michael Lazaridis

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