AT&T Responds to Poor Consumer Reports Showing
December 8, 2010 7:29 AM
comment(s) - last by
Touts Better Business Bureau "A" rating
of a wireless carrier customer satisfaction survey that was not too favorable for AT&T. In fact, the nation's second-largest carrier ranked dead last, and was the only carrier to drop significantly in score.
Today, AT&T is on the offensive, countering the
a press release
touting the carrier's "A" rating with the Better Business Bureau.
According to AT&T, the company has logged the fewest number of complaints and has the lowest complaint rate with the BBB out of the four major wireless carriers. AT&T has even put together another color-coded graph, similar to
the one provided
in its "fastest-network" claim, which charts the results without calling out any of the other carriers by name.
AT&T says that wireless customers log more complaints with the various BBB's each year than any other entity, including the Federal Communications Commission. Thus, the argument goes, having a complaint rate that is 34% lower than the nearest competitor (Verizon) means that AT&T's services are better.
When doling out scores, the BBB evaluates companies based on 17 categories which include accreditation (which AT&T has and pays for), how the company responds to consumer concerns, complaint history, and "the truthfulness of its advertising claims."
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I don't get it!
12/8/2010 1:56:29 PM
I have had AT&T since I was 17, and I am 23 now. It was Cingular back than, and to this day now with AT&T, I don't get why all the complaints. I have never had an issue with customer service, in fact when I do call which is once a year to twice a year if that, they resolve my issue that day, and if its a billing issue they credit me and fix it that day as well. I live in Ohio, and here coverage is spot on, I never drop calls and I never had issues. My phones I have had over the last 6 years all worked fine, and the only issue was the Motorola Razr orignal but that is the hardware not the network. I love AT&T and I plan on sticking with them longer, it already been 6 years and looking forward to more years with them. I love the selection of phones, I get a 16% discount off each month my bill for working at Darden and like i said NEVER one complaint.
In fact, when my credit card was stolen and someone charged outragous fees on my cell bill, AT&T with ONE phone call credited it and secured my account. Alot of people's issues are in high traffice areas like california, or florida, or somehwere big, but here in Ohio its perfect and you got to look at the hardware too, most complaints are of IPHONE USERS... which i HATE APPLE but won't be biased towards them. The issues stem from the phone not the network, that consumer complaint report was of 46% IPHONE users, that more than half.. and all of them i looked were in high state cities like florida, california, etc.
The only issue with AT&T if you call it that... is the fact service isn't in southern ohio like in Millersburg.. here in NE ohio in Akron its fine , but Verizon and Tmobile dont go to Millersburg either (had friends say so) and only Sprint does, so only issue is in Millersburg Ohio no towers but i dont go there anyways lol.
RE: I don't get it!
12/8/2010 3:21:18 PM
Well, that's just it. Apparently there they don't drop every other call like they do here. Come to Houston some time.
"A politician stumbles over himself... Then they pick it out. They edit it. He runs the clip, and then he makes a funny face, and the whole audience has a Pavlovian response." -- Joe Scarborough on John Stewart over Jim Cramer
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