AT&T Responds to Poor Consumer Reports Showing
December 8, 2010 7:29 AM
comment(s) - last by
Touts Better Business Bureau "A" rating
of a wireless carrier customer satisfaction survey that was not too favorable for AT&T. In fact, the nation's second-largest carrier ranked dead last, and was the only carrier to drop significantly in score.
Today, AT&T is on the offensive, countering the
a press release
touting the carrier's "A" rating with the Better Business Bureau.
According to AT&T, the company has logged the fewest number of complaints and has the lowest complaint rate with the BBB out of the four major wireless carriers. AT&T has even put together another color-coded graph, similar to
the one provided
in its "fastest-network" claim, which charts the results without calling out any of the other carriers by name.
AT&T says that wireless customers log more complaints with the various BBB's each year than any other entity, including the Federal Communications Commission. Thus, the argument goes, having a complaint rate that is 34% lower than the nearest competitor (Verizon) means that AT&T's services are better.
When doling out scores, the BBB evaluates companies based on 17 categories which include accreditation (which AT&T has and pays for), how the company responds to consumer concerns, complaint history, and "the truthfulness of its advertising claims."
This article is over a month old, voting and posting comments is disabled
I don't get it!
12/8/2010 1:56:29 PM
I have had AT&T since I was 17, and I am 23 now. It was Cingular back than, and to this day now with AT&T, I don't get why all the complaints. I have never had an issue with customer service, in fact when I do call which is once a year to twice a year if that, they resolve my issue that day, and if its a billing issue they credit me and fix it that day as well. I live in Ohio, and here coverage is spot on, I never drop calls and I never had issues. My phones I have had over the last 6 years all worked fine, and the only issue was the Motorola Razr orignal but that is the hardware not the network. I love AT&T and I plan on sticking with them longer, it already been 6 years and looking forward to more years with them. I love the selection of phones, I get a 16% discount off each month my bill for working at Darden and like i said NEVER one complaint.
In fact, when my credit card was stolen and someone charged outragous fees on my cell bill, AT&T with ONE phone call credited it and secured my account. Alot of people's issues are in high traffice areas like california, or florida, or somehwere big, but here in Ohio its perfect and you got to look at the hardware too, most complaints are of IPHONE USERS... which i HATE APPLE but won't be biased towards them. The issues stem from the phone not the network, that consumer complaint report was of 46% IPHONE users, that more than half.. and all of them i looked were in high state cities like florida, california, etc.
The only issue with AT&T if you call it that... is the fact service isn't in southern ohio like in Millersburg.. here in NE ohio in Akron its fine , but Verizon and Tmobile dont go to Millersburg either (had friends say so) and only Sprint does, so only issue is in Millersburg Ohio no towers but i dont go there anyways lol.
RE: I don't get it!
12/8/2010 3:21:18 PM
Well, that's just it. Apparently there they don't drop every other call like they do here. Come to Houston some time.
"Paying an extra $500 for a computer in this environment -- same piece of hardware -- paying $500 more to get a logo on it? I think that's a more challenging proposition for the average person than it used to be." -- Steve Ballmer
IPhone Users: "AT&T Sucks"
December 7, 2010, 8:39 AM
Report: AT&T Delivers Nation's Fastest Mobile Broadband Network
November 23, 2010, 7:44 AM
iLate: CEO Tim Cook Says Apple Watch Will Ship in April
January 28, 2015, 3:03 PM
Amazon's Fire Sale on Fire Phone Steps up in UK w/ 1-Day Sale @ $150 Unlocked
January 28, 2015, 11:53 AM
Apple Sees Record Profit of $18 Billion, Sells 74.5 Million iPhones in Q1 FY2015
January 27, 2015, 6:01 PM
Apple Might Miss High-End of Analyst Estimates, Microsoft Earnings Hint
January 27, 2015, 3:14 PM
Microsoft Smartphone Sales Up 28 Percent as Lumia Budget Models Gain Ground
January 27, 2015, 8:30 AM
Quick Note: Special 20th Anniversary PlayStation 4 Raises $128,000 for Charity
January 26, 2015, 4:14 PM
Most Popular Articles
Under the Hood: How DirectX 11.3 and 12 Will Supercharge Windows 10 Gaming
January 23, 2015, 12:34 PM
2016 Cadillac CTS-V Packs 640 hp Punch with 200 mph Reach
January 23, 2015, 3:25 PM
Microsoft Shows Off Latest Windows 10 Build, Preps it for Next Week Release
January 21, 2015, 2:57 PM
Google Fixes Homophobic "Bug" in its Translator
January 27, 2015, 2:31 PM
Will Google Become America's Fifth Major Carrier?
January 22, 2015, 12:42 PM
Latest Blog Posts
Sceptre Airs 27", 120 Hz. 1080p Monitor/HDTV w/ 5 ms Response Time for $220
Dec 3, 2014, 10:32 PM
Costco Gives Employees Thanksgiving Off; Wal-Mart Leads "Black Thursday" Charge
Oct 29, 2014, 9:57 PM
"Bear Selfies" Fad Could Turn Deadly, Warn Nevada Wildlife Officials
Oct 28, 2014, 12:00 PM
The Surface Mini That Was Never Released Gets "Hands On" Treatment
Sep 26, 2014, 8:22 AM
ISIS Imposes Ban on Teaching Evolution in Iraq
Sep 17, 2014, 5:22 PM
More Blog Posts
Copyright 2015 DailyTech LLC. -
Terms, Conditions & Privacy Information