Print 40 comment(s) - last by Deathtwinkie.. on Dec 9 at 11:12 AM

  (Source: AT&T)
Touts Better Business Bureau "A" rating

Yesterday, Consumer Reports released the results of a wireless carrier customer satisfaction survey that was not too favorable for AT&T. In fact, the nation's second-largest carrier ranked dead last, and was the only carrier to drop significantly in score.

Today, AT&T is on the offensive, countering the CR survey with a press release touting the carrier's "A" rating with the Better Business Bureau.

According to AT&T, the company has logged the fewest number of complaints and has the lowest complaint rate with the BBB out of the four major wireless carriers. AT&T has even put together another color-coded graph, similar to the one provided in its "fastest-network" claim, which charts the results without calling out any of the other carriers by name.

AT&T says that wireless customers log more complaints with the various BBB's each year than any other entity, including the Federal Communications Commission. Thus, the argument goes, having a complaint rate that is 34% lower than the nearest competitor (Verizon) means that AT&T's services are better. 

When doling out scores, the BBB evaluates companies based on 17 categories which include accreditation (which AT&T has and pays for), how the company responds to consumer concerns, complaint history, and "the truthfulness of its advertising claims."

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By retrospooty on 12/8/2010 9:25:07 AM , Rating: 0
"I really think AT&T service satisfaction is dependent on your geographic area."

Yes, of course it is. But overall, looking at the country as a whole, ATT sucks harder than the other carriers.

By bug77 on 12/8/2010 9:29:00 AM , Rating: 3
It depends on the country, too. For instance, AT&T reports zero incidents in the EU. How's that for a spin?

By Quadrillity on 12/8/2010 10:02:39 AM , Rating: 2
Well, from my experience, there is not a single "golden" provider. There all fall short in one area or another. All that matters is that you find the one that works for you. AT&T happens to work great for me, so I'm sticking with them for now. It's kinda like the Ford/Chevrolet or Mac/PC argument.

"Game reviewers fought each other to write the most glowing coverage possible for the powerhouse Sony, MS systems. Reviewers flipped coins to see who would review the Nintendo Wii. The losers got stuck with the job." -- Andy Marken

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