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Print 40 comment(s) - last by Deathtwinkie.. on Dec 9 at 11:12 AM


  (Source: AT&T)
Touts Better Business Bureau "A" rating

Yesterday, Consumer Reports released the results of a wireless carrier customer satisfaction survey that was not too favorable for AT&T. In fact, the nation's second-largest carrier ranked dead last, and was the only carrier to drop significantly in score.

Today, AT&T is on the offensive, countering the CR survey with a press release touting the carrier's "A" rating with the Better Business Bureau.

According to AT&T, the company has logged the fewest number of complaints and has the lowest complaint rate with the BBB out of the four major wireless carriers. AT&T has even put together another color-coded graph, similar to the one provided in its "fastest-network" claim, which charts the results without calling out any of the other carriers by name.

AT&T says that wireless customers log more complaints with the various BBB's each year than any other entity, including the Federal Communications Commission. Thus, the argument goes, having a complaint rate that is 34% lower than the nearest competitor (Verizon) means that AT&T's services are better. 

When doling out scores, the BBB evaluates companies based on 17 categories which include accreditation (which AT&T has and pays for), how the company responds to consumer concerns, complaint history, and "the truthfulness of its advertising claims."






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RE: LOL @ AT&T
By retrospooty on 12/8/2010 9:25:07 AM , Rating: 0
"I really think AT&T service satisfaction is dependent on your geographic area."

Yes, of course it is. But overall, looking at the country as a whole, ATT sucks harder than the other carriers.


RE: LOL @ AT&T
By bug77 on 12/8/2010 9:29:00 AM , Rating: 3
It depends on the country, too. For instance, AT&T reports zero incidents in the EU. How's that for a spin?


RE: LOL @ AT&T
By Quadrillity on 12/8/2010 10:02:39 AM , Rating: 2
Well, from my experience, there is not a single "golden" provider. There all fall short in one area or another. All that matters is that you find the one that works for you. AT&T happens to work great for me, so I'm sticking with them for now. It's kinda like the Ford/Chevrolet or Mac/PC argument.


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