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Print 40 comment(s) - last by Deathtwinkie.. on Dec 9 at 11:12 AM


  (Source: AT&T)
Touts Better Business Bureau "A" rating

Yesterday, Consumer Reports released the results of a wireless carrier customer satisfaction survey that was not too favorable for AT&T. In fact, the nation's second-largest carrier ranked dead last, and was the only carrier to drop significantly in score.

Today, AT&T is on the offensive, countering the CR survey with a press release touting the carrier's "A" rating with the Better Business Bureau.

According to AT&T, the company has logged the fewest number of complaints and has the lowest complaint rate with the BBB out of the four major wireless carriers. AT&T has even put together another color-coded graph, similar to the one provided in its "fastest-network" claim, which charts the results without calling out any of the other carriers by name.

AT&T says that wireless customers log more complaints with the various BBB's each year than any other entity, including the Federal Communications Commission. Thus, the argument goes, having a complaint rate that is 34% lower than the nearest competitor (Verizon) means that AT&T's services are better. 

When doling out scores, the BBB evaluates companies based on 17 categories which include accreditation (which AT&T has and pays for), how the company responds to consumer concerns, complaint history, and "the truthfulness of its advertising claims."






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RE: LOL @ AT&T
By Anoxanmore on 12/8/2010 8:11:59 AM , Rating: 2
AT&T: My name is AT&T you killed my Consumer Reports Ratings, Prepare for my BBB Ratings!

Verizon: LOL,U MAD BRO?

Spring: COOL STORY BRO!


RE: LOL @ AT&T
By dayanth on 12/8/2010 9:20:30 AM , Rating: 5
My name is AT&T Montoya... you killed my Consumer Reports Ratings... Prepare to Die!


RE: LOL @ AT&T
By Anoxanmore on 12/8/2010 1:08:49 PM , Rating: 2
*sigh*

I have failed this time with my princess bride quotes.

I promise it won't happen again.


RE: LOL @ AT&T
By Samus on 12/8/2010 2:30:46 PM , Rating: 2
You know their desperate when they're siting a government agency.


RE: LOL @ AT&T
By cerx on 12/8/2010 2:59:47 PM , Rating: 2
BBB isn't government ...


RE: LOL @ AT&T
By name99 on 12/8/2010 5:11:47 PM , Rating: 3
EXACTLY.

Consumer Reports is a genuine consumer advocacy group.
BBB is a bunch of shills for corporations.

Which one are you going to believe?


RE: LOL @ AT&T
By Deathtwinkie on 12/9/2010 11:12:08 AM , Rating: 2
they're


"And boy have we patented it!" -- Steve Jobs, Macworld 2007

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