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  (Source: AT&T)
Touts Better Business Bureau "A" rating

Yesterday, Consumer Reports released the results of a wireless carrier customer satisfaction survey that was not too favorable for AT&T. In fact, the nation's second-largest carrier ranked dead last, and was the only carrier to drop significantly in score.

Today, AT&T is on the offensive, countering the CR survey with a press release touting the carrier's "A" rating with the Better Business Bureau.

According to AT&T, the company has logged the fewest number of complaints and has the lowest complaint rate with the BBB out of the four major wireless carriers. AT&T has even put together another color-coded graph, similar to the one provided in its "fastest-network" claim, which charts the results without calling out any of the other carriers by name.

AT&T says that wireless customers log more complaints with the various BBB's each year than any other entity, including the Federal Communications Commission. Thus, the argument goes, having a complaint rate that is 34% lower than the nearest competitor (Verizon) means that AT&T's services are better. 

When doling out scores, the BBB evaluates companies based on 17 categories which include accreditation (which AT&T has and pays for), how the company responds to consumer concerns, complaint history, and "the truthfulness of its advertising claims."

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iPhone, now AT&T
By ThreatcoreNews on 12/8/2010 7:53:05 AM , Rating: 1
Consumer reports knocks ATT.

Remember this flashback?
Consumer Reports Still Hates The iPhone 4

RE: iPhone, now AT&T
By Motoman on 12/8/2010 9:44:41 AM , Rating: 4
Both companies completely deserve to get knocked around. Not news.

RE: iPhone, now AT&T
By theapparition on 12/8/2010 10:17:26 AM , Rating: 4
Don't try to spin news that you don't like and imply that Consumer Reports is on some anti-apple crusade. CR has always reported very favorably towards all apple products.

Consumer Reports gave the iPhone 3GS it's highest rating, and also rated the iPhone 4 very high, that is until they verified many hardware issues and pulled it's rating. For a publication that has been quite pro-apple, this speaks volumes.

So complain all you want, but Consumer Reports is just calling a spade a spade. iPhone 4 has issues, AT&T have issues, and there are much better choices out there.

"If you look at the last five years, if you look at what major innovations have occurred in computing technology, every single one of them came from AMD. Not a single innovation came from Intel." -- AMD CEO Hector Ruiz in 2007
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