Consumer Reports survey finds AT&T to be the worst carrier
While AT&T
has been touting the nation's fastest mobile broadband
network, a new survey by Consumer
Reports concludes
that's not enough for customers -- "AT&T is the worst
carrier."
Of
the 58,000 ConsumerReports.org readers surveyed,
AT&T received the lowest customer satisfaction score and was the
only carrier to drop significantly. Of the AT&T respondents, more
than half were iPhone users. According to the survey, they were "much
less satisfied with their carrier and rated data service (Web and
e-mail lower than owners of smartphones on other carriers."
These
findings mirror those of an earlier
study by Deloitte, which found that nearly half of all current
iPhone users would be interested in switching to a Verizon iteration
of the device, mostly due to overwhelming dissatisfaction with AT&T.
“Our
survey suggests that an iPhone from Verizon Wireless, which
is rumored, could indeed be good news for iPhone fans,” said
Paul Reynolds, Electronics Editor for Consumer
Reports.
Some
other interesting findings of the CR survey:
-
U.S. Cellular, in a major coup, overcame Verizon Wireless as the
top-rated wireless provider for contract service.
-
Sprint, in "a remarkable turnaround," scored higher than
Verizon -- the de facto leader in overall satisfaction since 2003 --
in some aspects, and pulled even with Big Red overall.
"It's okay. The scenarios aren't that clear. But it's good looking. [Steve Jobs] does good design, and [the iPad] is absolutely a good example of that." -- Bill Gates on the Apple iPad
|
Most Popular ArticlesHigh School Student Creates Storage Device that Can Charge in 20 Seconds May 20, 2013, 6:51 AM Apples Tries to Use Decade-Old Patents to Ban Samsung Galaxy S IV May 22, 2013, 3:00 PM NASA Awards $125,000 Grant for 3D Printed Food on Long-Term Space Travels May 21, 2013, 1:32 PM Microsoft Announces Voice-Controlled "Xbox One" May 21, 2013, 12:55 AM Cure For Baldness Could Be on Store Shelves within Two Years May 22, 2013, 8:29 AM
|