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Consumer Reports survey finds AT&T to be the worst carrier

While AT&T has been touting the nation's fastest mobile broadband network, a new survey by Consumer Reports concludes that's not enough for customers -- "AT&T is the worst carrier."

Of the 58,000 ConsumerReports.org readers surveyed, AT&T received the lowest customer satisfaction score and was the only carrier to drop significantly. Of the AT&T respondents, more than half were iPhone users. According to the survey, they were "much less satisfied with their carrier and rated data service (Web and e-mail lower than owners of smartphones on other carriers."

These findings mirror those of an earlier study by Deloitte, which found that nearly half of all current iPhone users would be interested in switching to a Verizon iteration of the device, mostly due to overwhelming dissatisfaction with AT&T.

Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans,” said Paul Reynolds, Electronics Editor for Consumer Reports.

Some other interesting findings of the CR survey: 

- U.S. Cellular, in a major coup, overcame Verizon Wireless as the top-rated wireless provider for contract service.

- Sprint, in "a remarkable turnaround," scored higher than Verizon -- the de facto leader in overall satisfaction since 2003 -- in some aspects, and pulled even with Big Red overall.



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By HrilL on 12/7/2010 12:41:46 PM , Rating: 2
I have to agree. It was noted that Half the complaints and reviews were from iPhone users. I'd love to see the ratings of iPhone users compared to other phone users on At&t. If the average score is higher by any kind of margin then you'd really have to blame the phone itself. I mean these are Apple users that are basically sheep. The media blames At&t and Apple blames At&t so all the sheep follow.

I'm not a fan of At&t but in areas where they do have good coverage it works great and is really fast but in others its piss poor and slow.

Like when going to Mammoth for snowboarding. You'll almost have no services at all. The network tells your phone its 2 time zones over. My friends and I all had our phones switch to central time yet we never left the pacific time zone. Why it skipped over mountain time is another question completely. What I don't get is the small towns on the trip up to Mammoth all have 3G but once you get there you only get edge. Shouldn't they upgrade areas with more customers before ones with less? Must be the lack of backhaul capacity.


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