Print 28 comment(s) - last by tallcool1.. on Dec 8 at 12:47 PM

Consumer Reports survey finds AT&T to be the worst carrier

While AT&T has been touting the nation's fastest mobile broadband network, a new survey by Consumer Reports concludes that's not enough for customers -- "AT&T is the worst carrier."

Of the 58,000 readers surveyed, AT&T received the lowest customer satisfaction score and was the only carrier to drop significantly. Of the AT&T respondents, more than half were iPhone users. According to the survey, they were "much less satisfied with their carrier and rated data service (Web and e-mail lower than owners of smartphones on other carriers."

These findings mirror those of an earlier study by Deloitte, which found that nearly half of all current iPhone users would be interested in switching to a Verizon iteration of the device, mostly due to overwhelming dissatisfaction with AT&T.

Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans,” said Paul Reynolds, Electronics Editor for Consumer Reports.

Some other interesting findings of the CR survey: 

- U.S. Cellular, in a major coup, overcame Verizon Wireless as the top-rated wireless provider for contract service.

- Sprint, in "a remarkable turnaround," scored higher than Verizon -- the de facto leader in overall satisfaction since 2003 -- in some aspects, and pulled even with Big Red overall.

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Sticking up for the Death Star
By JeffCos on 12/7/2010 11:02:15 AM , Rating: 2
I've been an iPhone user since summer of 2008 and I very rarely have any voice or data issues. I'm not an Apple fanboy, I don't care much for Jobs or his business model, but whatever problems everyone else is having with ATT, I don't have them. I use my iPhone on the road, in buildings, in my home and it works.

By The Raven on 12/7/2010 1:02:21 PM , Rating: 2
You seem to be one of the lucky ones.

I had great service with them before they turned into Cingular. Dropped them like a hat. Haven't looked back since.

We all have our personal stories, but this is a full on consumer report.

BTW I have had zero issues with their DSL (my only option, that I was dreading upon relocating).

You think you know a guy!

RE: Sticking up for the Death Star
By lecanard on 12/8/2010 2:23:07 AM , Rating: 2
Me too, I'm fine with AT&T where I live (LA). I have service everywhere and enjoy the faster 3G speed. Verizon would just be a slowdown for me.

"This week I got an iPhone. This weekend I got four chargers so I can keep it charged everywhere I go and a land line so I can actually make phone calls." -- Facebook CEO Mark Zuckerberg

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