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Print 28 comment(s) - last by tallcool1.. on Dec 8 at 12:47 PM

Consumer Reports survey finds AT&T to be the worst carrier

While AT&T has been touting the nation's fastest mobile broadband network, a new survey by Consumer Reports concludes that's not enough for customers -- "AT&T is the worst carrier."

Of the 58,000 ConsumerReports.org readers surveyed, AT&T received the lowest customer satisfaction score and was the only carrier to drop significantly. Of the AT&T respondents, more than half were iPhone users. According to the survey, they were "much less satisfied with their carrier and rated data service (Web and e-mail lower than owners of smartphones on other carriers."

These findings mirror those of an earlier study by Deloitte, which found that nearly half of all current iPhone users would be interested in switching to a Verizon iteration of the device, mostly due to overwhelming dissatisfaction with AT&T.

Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans,” said Paul Reynolds, Electronics Editor for Consumer Reports.

Some other interesting findings of the CR survey: 

- U.S. Cellular, in a major coup, overcame Verizon Wireless as the top-rated wireless provider for contract service.

- Sprint, in "a remarkable turnaround," scored higher than Verizon -- the de facto leader in overall satisfaction since 2003 -- in some aspects, and pulled even with Big Red overall.



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RE: Not sure where Sprint beat Verizon...
By ImSpartacus on 12/7/2010 10:19:58 AM , Rating: 2
74 and 73 are the same within CR's margin of error.

And Sprint's plans are generally cheaper than those at Verizon.

Granted, I'm not saying Sprint is just kicking ass everywhere (WiMax adoption?), but they are improving.


RE: Not sure where Sprint beat Verizon...
By mcnabney on 12/7/2010 10:45:40 AM , Rating: 2
I think those are the criteria that is helping Sprint. All of the 'value' categories clearly go to Sprint. Sprint also has been operating a limited Wimax footprint which has been pretty good for the customers covered.

Do remember that Consumer Reports has always rewarded adequately performing / low cost products over superior, but high-priced options. There is nothing wrong with that, but that is something they favor in reviews and testing. It is definitely a sign of improvement by Sprint. Now all they have to do is stop losing 3/4 of a billion dollars every quarter and the market will get more competitive.

I would also mention that AT&T isn't that bad. They provide better service than Sprint, but they charge as much at Verizon so they get punished for having a twitchy network and being expensive. T-Mobile is really starting to slide though. I guess they are going to be purchased this year. Probably by Comcast.


By TheRequiem on 12/7/2010 11:51:18 AM , Rating: 2
No, I beg to differ, I think this editorial from Consumer Reports is dead on and makes it quite clear AT&T does not offer betetr service... this is a hgue "duh". Despite Sprint just being ahead of AT&T in every possible segment ranked here, value si only one segment, the reset has nothing to do with value or copst. Their network is realistcally twice as large as AT&T's in backhaul capacity.

Let's say even if they did offer better service than a couple of the companies lsited here, they are still charging Verizon prices and offering crappy customer service. In fact, they are one of the most expensive AND they have crappy customer service so it's a no brainer to leave AT&T for better and cheaper service.


By TheRequiem on 12/7/2010 12:00:24 PM , Rating: 2
-Browser posted my previous comment before I could edit it... I type fast.

No, I beg to differ, I think this editorial from Consumer Reports is dead on and makes it quite clear AT&T does not offer better service... this is a huge "duh" when looking at the reader comments and general testimonials. Despite Sprint just being ahead of AT&T in every possible segment ranked here, value is only one segment, the rest has nothing to do with value. Their network is realistcally twice as large as AT&T's in backhaul capacity.

Let's say even if they did offer better service than a couple of the companies listed here, they are still charging Verizon prices for a lesser experience. In fact, they are one of the most expensive and they have crappy customer service so it's a no brainer to leave AT&T for better and cheaper service.


By semiconshawn on 12/8/2010 9:50:37 AM , Rating: 2
quote:
would also mention that AT&T isn't that bad. They provide better service than Sprint, but they charge as much at Verizon so they get punished for having a twitchy network and being expensive. T-Mobile is really starting to slide though. I guess they are going to be purchased this year. Probably by Comcast.
Do you have any data to support that b.s. or just more Verizon is my favorite and everyone else sucks nonsense. I have a Tmob windows phone (traded in my G2)my kids are on sprint with an evo and a bb and the wife has an Iphone on guess who? I pay them all and deal with everyone of the contracts (about $400 a month). Your facts dont align with my experiences.


By tallcool1 on 12/8/2010 12:47:23 PM , Rating: 2
After being a Alltel/Verizon customer for about 10 years, I just switched to Sprint this past month. The local Verizon store wouldn't deal with me on phones and their contract cost more per month than an equivalent Sprint contract. Been using Sprint for a couple weeks now and so far no complaints.


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