Print 28 comment(s) - last by tallcool1.. on Dec 8 at 12:47 PM

Consumer Reports survey finds AT&T to be the worst carrier

While AT&T has been touting the nation's fastest mobile broadband network, a new survey by Consumer Reports concludes that's not enough for customers -- "AT&T is the worst carrier."

Of the 58,000 readers surveyed, AT&T received the lowest customer satisfaction score and was the only carrier to drop significantly. Of the AT&T respondents, more than half were iPhone users. According to the survey, they were "much less satisfied with their carrier and rated data service (Web and e-mail lower than owners of smartphones on other carriers."

These findings mirror those of an earlier study by Deloitte, which found that nearly half of all current iPhone users would be interested in switching to a Verizon iteration of the device, mostly due to overwhelming dissatisfaction with AT&T.

Our survey suggests that an iPhone from Verizon Wireless, which is rumored, could indeed be good news for iPhone fans,” said Paul Reynolds, Electronics Editor for Consumer Reports.

Some other interesting findings of the CR survey: 

- U.S. Cellular, in a major coup, overcame Verizon Wireless as the top-rated wireless provider for contract service.

- Sprint, in "a remarkable turnaround," scored higher than Verizon -- the de facto leader in overall satisfaction since 2003 -- in some aspects, and pulled even with Big Red overall.

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Not surprised
By 3minence on 12/7/2010 9:39:44 AM , Rating: 3
AT&T, more bars in more places, until you hit the dial button. I've lost count of how many times I've had 4-5 bars, hit the dial button, and watched the bars disappear and the phone beep for a uncompleted call. Then a moment later all the bars reappear.

Still, I understand (from this web site) that AT&T is loosing money on it's wired home phone service that the government won't let them dump. I wonder if they could afford to upgrade their cellular service if they weren't having to support the wired service.

Of course, given the poor quality of their cellular service, I cringe at the thought of dumping wired home service. I've never had to call 911, and I don't want to relay on AT&T wireless if I do.

RE: Not surprised
By ImEmmittSmith on 12/7/2010 9:55:58 AM , Rating: 2
Was speaking with a guy at the AT&T store and we had the same reservations, but now they have everyones home phone number associated in a database that the 911 operators use to locate you. So, the issue of finding you via VOIP is not the same as it was years ago. We switched and should save $20 a month easily and get the added discounts for having everything bundled. We have had very good service with AT&T over the years and we have had cell phone service since the early 90's.

RE: Not surprised
By torpor on 12/7/2010 10:25:37 AM , Rating: 2
One would think that loosing money would be a good thing.

After all, that has to be the opposite of having tight money....and that's bad, right?

RE: Not surprised
By Anoxanmore on 12/7/2010 10:38:48 AM , Rating: 4
I could have swore I heard that the tighter the better...

RE: Not surprised
By torpor on 12/7/2010 2:18:58 PM , Rating: 4
No no no, that's what loose money gets you.

"People Don't Respect Confidentiality in This Industry" -- Sony Computer Entertainment of America President and CEO Jack Tretton

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