Apple may be known for releasing flashy
products that take thin and light to the extreme, but the company is
known for its share
of problems with new
release hardware. The latest product to experience problems is
the recently introduced total
revamp of the MacBook Air.
According to Cult
of Mac, there have been reports of both 11" and 13"
MacBook Airs experiencing problems with screen distortion and blank
screens [see video].
Cult of Mac's David Martin witnessed similar problems with his
own MacBook Air, stating, "I observed horizontal sparkling bands
running up and down the screen, but the computer did not freeze."
Martin and another editor also
experienced problems with "kernel
panics" on the new MacBook Air:
Leander saw two
kernel panics on a 13-inch model and one on an 11-inch model. I’ve
experienced one on my 13-inch model that I attributed to my
attempting to boot with an SD card built on a MacBook Pro – so I’m
sure mine doesn’t count, but his experience is curious. Macs rarely
kernel panic and yet he’s seen three of these within four days. All
occurred during wake-from-sleep.
To pile on to the matter, Macworld
has also experienced similar problems with the new MacBook Airs.
Serenity Caldwell describes:
Sadly, I can
personally confirm these issues: Just two days after unboxing my
11-inch Air—the base model with 4GB of RAM—the notebook randomly
cut to a gray screen during Screen Sharing and only a reboot could
cure it. In the ensuing days, I’ve seen my Air’s screen turn a
variety of colors: gray again, tan, gray-black, and—on Monday—blue!
(Let’s everyone get their Blue Screen of Death jokes out of the way
As I was
working on something different in every instance, it was hard to say
exactly what triggered the crashes, though Screen Sharing has been
the culprit at least twice. Neither a PRAM nor SMC reset did much to
There is also a discussion thread over
at the Apple
Discussions Board where MacBook Air owners are describing
problems with faulty displays and system crashes.
For its part, Apple has not issued an
official statement regarding these new issues.
quote: I’ve experienced one on my 13-inch model that I attributed to my attempting to boot with an SD card built on a MacBook Pro – so I’m sure mine doesn’t count
quote: If this was a PC, people would be harping on compatibility issues and ripping it up and down for not "just working". What a farce.
quote: ATI graphics cards are considered an enthusiast brand aftermarket addon
quote: But also ATI graphics cards are considered an enthusiast brand aftermarket addon so technical issues are common and these users are normally much more technically adept.
quote: They seem to have an acute fascination with Apple currently however.
quote: But half the issue I think is that most of such issues on the PC aren't that common
quote: or are just not reported as "news"
quote: or people just aren't bothered by it as much as they paid less for it anyway
quote: "This program has performed an illegal operation and must be shut down"
quote: and all it its variants
quote: You need to restart your computer. Hold down the Power button for several seconds or press the Restart button
quote: I've managed to achieve kernel panics on my wifes iMac running OSX 10.6.4 in over 15 different ways. Several of those ways methods lead to OSX corrupting it's own system data or driver information. Nothing elaborate, just doing things
quote: Long story short, its probably those that rate as 0 that are worth reading. Wonder what this gets, probably -1 cos its very non-conformist
quote: The whole idea behind flash cards is their ability to move from one system to another easily. If that alone breaks the macbook, it's a major issue.
quote: I observed horizontal sparkling bands running up and down the screen
quote: We did find (quite by accident) that Apple may have more reasons behind not installing Flash by default other than the stated reason of ensuring that users always have the most up-to-date version. Having Flash installed can cut battery runtime considerably — as much as 33 percent in our testing. With a handful of websites loaded in Safari, Flash-based ads kept the CPU running far more than seemed necessary, and the best time I recorded with Flash installed was just 4 hours. After deleting Flash, however, the MacBook Air ran for 6:02 — with the exact same set of websites reloaded in Safari, and with static ads replacing the CPU-sucking Flash versions.
quote: Apple computers, desktop and laptop, consistently top all surveys measuring customer satisfaction.Apple consistently scores very high in all surveys of customer service.These two factors partly explain why the sales of Macs have outgrown the computer market for 18 quarters in a row.The new MacBook Air will sell very well in large numbers.Apple's sales of Macs will almost certainly outgrow the computer market again this quarter. And the next.Here is a question: What do people think Apple are up to in North Carolina?http://www.maclife.com/article/news/apples_already...Something big I suspect.
quote: Yup, all manufacturers "occasionally" make a buggy version. Apple however has shown its dedication to constantly making buggy versions. Otherwise we wouldn't see the exact same article after every single product release.
quote: The reason there are so many articles about Apple is that everyone here, like everyone else, is deeply fascinated by Apple.
quote: No. The reason there are so many Apple related articles is due to their lack of QC.
quote: What's you explanation for Apple consistently getting high customer satisfaction scores, mostly topping the polls?