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Print 65 comment(s) - last by therealnickdan.. on Oct 5 at 2:24 PM


  (Source: DualShockers)
Want us to upgrade your firmware? That'll be $30

It's understandable that margins are often slim on certain items in the retail business, and companies look to offer additional services to help bolster the bottom line. However, Best Buy seems to take things to the extreme at times.

Best Buy's Geek Squad division often comes under a lot of scrutiny for high-priced services. Earlier this year, The Consumerist called out Best Buy's “worthless” $40 optimization service for new computers. Today, however, the electronics retail giant is being called out for PS3 firmware updates according to DualShockers.

A Best Buy in New York is offering customers a service which tacks an extra $30 onto the purchase price of a new 120GB PS3 system that has been upgraded to the latest firmware. According to Best Buy, the firmware update includes:

  • Play(s) all Blu-ray movies and PS3 games
  • Eliminates bugs and glitches
  • System runs smoother
  • Improves connectivity to Facebook
  • Power save settings
  • Photo gallery and video editor
  • Adds PlayStation Plus
  • Improved system settings

For PS3 users, performing a firmware update on the PS3 is simple as going to the system menu and selecting system updates. All of this is of course free to the user and requires nothing more than a few button presses on the controller (and an internet connection).

Of course, Best Buy's firmware update is an optional service and no one has to purchase it -- just like customers don't have to purchase optimizations services for new PCs -- but it just seems a little off-putting to say the least.  



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RE: Best Scam
By Schrag4 on 10/4/2010 1:37:08 PM , Rating: 3
quote:
When you go to a store in the US, you can be pretty safe in knowing you won't get ripped off, and if you do that it will be made right. This is a HUGE boon to commerce for both consumers and businesses. People who don't feel like they need to research every little thing before they buy it in order not to get ripped off are far more likely to buy things.


If by "ripped off" you mean overpaying, then I'd argue that if you go into a store and expect not to overpay every time, without doing any research, you're getting ripped off every time you leave your house. It's your responsibility to weigh your options when deciding which product or service fits your needs, and then to shop around to find the lowest price. NOBODY should expect to just walk into any store and get the best value.

quote:
Shady business practices like these hurt everyone, not just the foolish.
Actually, they really only hurt the uninformed consumer. Everyone else benefits.

I really couldn't disagree with your post more...


RE: Best Scam
By eskimospy on 10/4/2010 5:34:08 PM , Rating: 2
That's because you've probably never visited a country with weak consumer protections. It's absolutely false that everyone else benefits, you're just confusing your microeconomic benefit of paying less once for a macroeconomic benefit of having a smooth running consumer product sector.

I couldn't disagree with your post more.


"I'm an Internet expert too. It's all right to wire the industrial zone only, but there are many problems if other regions of the North are wired." -- North Korean Supreme Commander Kim Jong-il

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