Print 65 comment(s) - last by therealnickdan.. on Oct 5 at 2:24 PM

  (Source: DualShockers)
Want us to upgrade your firmware? That'll be $30

It's understandable that margins are often slim on certain items in the retail business, and companies look to offer additional services to help bolster the bottom line. However, Best Buy seems to take things to the extreme at times.

Best Buy's Geek Squad division often comes under a lot of scrutiny for high-priced services. Earlier this year, The Consumerist called out Best Buy's “worthless” $40 optimization service for new computers. Today, however, the electronics retail giant is being called out for PS3 firmware updates according to DualShockers.

A Best Buy in New York is offering customers a service which tacks an extra $30 onto the purchase price of a new 120GB PS3 system that has been upgraded to the latest firmware. According to Best Buy, the firmware update includes:

  • Play(s) all Blu-ray movies and PS3 games
  • Eliminates bugs and glitches
  • System runs smoother
  • Improves connectivity to Facebook
  • Power save settings
  • Photo gallery and video editor
  • Adds PlayStation Plus
  • Improved system settings

For PS3 users, performing a firmware update on the PS3 is simple as going to the system menu and selecting system updates. All of this is of course free to the user and requires nothing more than a few button presses on the controller (and an internet connection).

Of course, Best Buy's firmware update is an optional service and no one has to purchase it -- just like customers don't have to purchase optimizations services for new PCs -- but it just seems a little off-putting to say the least.  

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RE: No big deal. Charge em, I say!
By martyrant on 10/4/2010 4:59:52 AM , Rating: 5
I worked for Geek Squad...I don't know now...5 years ago? The best career move I ever made was quitting that Hell hole. I wasn't even making bad money there--I was a "DCI" (the deputy something something, I forget their brain-wash names of the positions) and was making $20 hourly, and working 55 hours a week so overtime wasn't bad, but sadly, if you are smart, or have any sort of real amount of knowledge of computers, networks, you generally don't look at $20/hr as much, but at 18 I didn't think it was that bad. However, I ran my "precinct" as they call them (can you believe the names? lol) differently and didn't charge people for things like this and I brought up revenue by 60% in 6 months simply on making return customers out of the people who bought products and services from us that we did things 1) first the right time, even if we had to use "unauthorized tools"--the tools the "agents" get are basically useless by any sort of veteran standards of virus/spyware removal. their solution is to usually backup/wipe/install os and charge a shit ton to do it. I often told my "agents" to just do small things like this as a courtesy, even when we had SKUs to charge people for them, simply because Best Buy doesn't know anything about making a loyal customer base in locales.

Anyway, this is a rip, and you, sir, working for GS, are a d*ck for not doing it for free. Do yourself a favor while you work there--learn something, not from the people who work there because generally nobody that works at GS knows jack about computers, networking, or anything worth their salt outside of someone's home. Learn about that, do good deeds for you fellow mankind, because it's not all about the big dollar bill, then move on and make some more dollar bill for yourself.

Best Buy is brainwash, don't buy into the propaganda. You'll end up a lifer. I still know so many people that were good friends from back then that still work there...

By Quadrillity on 10/4/2010 8:25:14 AM , Rating: 1
I often told my "agents" to just do small things like this as a courtesy, even when we had SKUs to charge people for them, simply because Best Buy doesn't know anything about making a loyal customer base in locales.

BB wouldn't be a crap hole of a store if they would let you run a few things. You are exactly right, they have no idea what customer service is.

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