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Print 65 comment(s) - last by therealnickdan.. on Oct 5 at 2:24 PM


  (Source: DualShockers)
Want us to upgrade your firmware? That'll be $30

It's understandable that margins are often slim on certain items in the retail business, and companies look to offer additional services to help bolster the bottom line. However, Best Buy seems to take things to the extreme at times.

Best Buy's Geek Squad division often comes under a lot of scrutiny for high-priced services. Earlier this year, The Consumerist called out Best Buy's “worthless” $40 optimization service for new computers. Today, however, the electronics retail giant is being called out for PS3 firmware updates according to DualShockers.

A Best Buy in New York is offering customers a service which tacks an extra $30 onto the purchase price of a new 120GB PS3 system that has been upgraded to the latest firmware. According to Best Buy, the firmware update includes:

  • Play(s) all Blu-ray movies and PS3 games
  • Eliminates bugs and glitches
  • System runs smoother
  • Improves connectivity to Facebook
  • Power save settings
  • Photo gallery and video editor
  • Adds PlayStation Plus
  • Improved system settings

For PS3 users, performing a firmware update on the PS3 is simple as going to the system menu and selecting system updates. All of this is of course free to the user and requires nothing more than a few button presses on the controller (and an internet connection).

Of course, Best Buy's firmware update is an optional service and no one has to purchase it -- just like customers don't have to purchase optimizations services for new PCs -- but it just seems a little off-putting to say the least.  



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RE: Best Scam
By Aloonatic on 10/4/2010 2:42:55 AM , Rating: 1
And I'm sure that you know everything about everything right? These ignorant, stupid fools almost deserve to be ripped off, am right?

Why am I know surprised to see a comment like yours on here?

I'm sure that you would be happy to be ripped off in some other market/business area that you are not 100% knowledgeable and would just write it off you you knowing everything?


RE: Best Scam
By JazzMang on 10/4/2010 8:52:32 AM , Rating: 5
Whether you are knowledgeable about that area is almost irrelevant.

If you put in TIME to research your options in ANY situation, you will always avoid being ripped off.

Laziness leads to getting ripped off, typically.


RE: Best Scam
By eskimospy on 10/4/2010 12:58:51 PM , Rating: 1
A huge reason why America is such an attractive place to do business is our buyers protections and anti-scam regulation. When you go to a store in the US, you can be pretty safe in knowing you won't get ripped off, and if you do that it will be made right. This is a HUGE boon to commerce for both consumers and businesses. People who don't feel like they need to research every little thing before they buy it in order not to get ripped off are far more likely to buy things.

Shady business practices like these hurt everyone, not just the foolish.


RE: Best Scam
By Schrag4 on 10/4/2010 1:37:08 PM , Rating: 3
quote:
When you go to a store in the US, you can be pretty safe in knowing you won't get ripped off, and if you do that it will be made right. This is a HUGE boon to commerce for both consumers and businesses. People who don't feel like they need to research every little thing before they buy it in order not to get ripped off are far more likely to buy things.


If by "ripped off" you mean overpaying, then I'd argue that if you go into a store and expect not to overpay every time, without doing any research, you're getting ripped off every time you leave your house. It's your responsibility to weigh your options when deciding which product or service fits your needs, and then to shop around to find the lowest price. NOBODY should expect to just walk into any store and get the best value.

quote:
Shady business practices like these hurt everyone, not just the foolish.
Actually, they really only hurt the uninformed consumer. Everyone else benefits.

I really couldn't disagree with your post more...


RE: Best Scam
By eskimospy on 10/4/2010 5:34:08 PM , Rating: 2
That's because you've probably never visited a country with weak consumer protections. It's absolutely false that everyone else benefits, you're just confusing your microeconomic benefit of paying less once for a macroeconomic benefit of having a smooth running consumer product sector.

I couldn't disagree with your post more.


RE: Best Scam
By thrust2night on 10/4/2010 1:21:53 PM , Rating: 5
How are they being ripped off? If someone does not know how to update their console they can pay $30 to have Best Buy do it for them? It's a service, get over it. If you're too lazy to cook food aren't you gonna go to the McDonalds down the street? Just because there is a service for something you and I feel is trivial or not needed, doesn't mean it's the same for everyone else.

It's not about being happy to have to spend money; it's about being able to get service for something you don't know how to do.

Please don't use the term "ripped off" so easily since it sounds like Best Buy is doing something wrong. And what's up with the personal attacks dude? Chill out; go get laid. Damn! I'm not a Best Buy messiah or anything.

I personally will never have to use it and I might not agree with the price they are charging for it, but I am happy that something like this is available for people who might need it.


RE: Best Scam
By Aloonatic on 10/5/2010 4:12:22 AM , Rating: 2
I can't say I expected anything different from the conceited, know-it-all, DT crew.

I have nothing to "get over" by the way, I just find you amusing, but still hope that you don't find yourselves being exploited like this some day, even thought many of you seem to revel in the knowledge that others are in cases such as this, and think it's OK because they are "idiots", simply because they don't know something that you do, which you think everyone should know, as if you are the grand arbiters of common knowledge.

By the way, are you really calling something that will happen automatically, which you will be forced to do if you intend to use your console on-line as a "service", comparable to receiving an actual tangible product from McDonald's? Seriously?

Far from me having to "get over it", I fear that many of you here need to get over yourselves.

Of course, seeing as there are many of your ilk here, we all know which way the ratings will go here, but in a wider sense, I would suggest that they are somewhat hollow "worth reading" ratings.


“And I don't know why [Apple is] acting like it’s superior. I don't even get it. What are they trying to say?” -- Bill Gates on the Mac ads

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