Hot Starcraft II is Frying Graphics Cards, Blizzard Issues Temporary Fix
August 1, 2010 1:20 PM
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Starcraft II is overheating some users GPUs, but Blizzard has released a temporary fix.
Starcraft II fans beware, your graphics card may get Zerg rushed
StarCraft II: Wings of Liberty
, the first game in Blizzard's highly anticipated real-time strategy sequel trilogy
launched on Tuesday
. Unfortunately, the blockbuster PC title -- which is expected to sell 10 million copies or more -- had some bumps during its launch.
There were a number of minor bugs, but nothing show stopping at first. Then the reports of melting GPUs hit.
Among those affected was Adam Biessener of
whose card melted while he was live blogging about his game experience. He bemoaned, "Three hours of cursing later, I'm posting this from my wife's laptop because both my graphics card and my work laptop appear to be fried."
The problem appears to be located in the main menu, where an uncapped frame rate maxes out the GPU, in some cases pushing it to overheating and potentially permanent failure.
Blizzard has issued a response on its support site, acknowledging that it was aware of the issue, and offering a quick fix. The company
Certain screens make your hardware work pretty hard
Screens that are light on detail may make your system overheat if cooling is overall insufficient. This is because the game has nothing to do so it is primarily just working on drawing the screen very quickly. A temporary workaround is to go to your Documents\StarCraft II Beta\variables.txt file and add these lines:
You may replace these numbers if you want to.
For eager customers who already lost a graphics card, though, that fix may prove too late. Blizzard has
announced any plans to replace the lost hardware of victims who experienced the bug.
Many customers are outraged at this.
one victim Lorsaire:
Why was this not addressed already before release, and why were there no breaking news warnings or updates to fix this before people started having damage done to their hardware? My Nvidia GeForce cost me more than $300 to get a good card that was great for gaming... Blizzard are you doing anything or have plans to compensate people for the damage you've created?
Of course some of the cards may be covered by manufacturer warranties. And while it does appear a bug (uncapped framerates) is partially to blame for killing off the cards, a card pushed to the max would generally not die instantly were it not for poorly engineered and/or defective cooling. It appears that the cards ultimately were done in by the double blow of both a software bug (in
) and hardware issues.
The game features intensely addictive multiplayer gaming between three diverse races -- the Zerg, the Protoss, and the Terrans. It also features a single player campaign in which you play a Terran rebel.
Heart of the Swarm
Legacy of the Void
will included Protoss and Zerg campaigns, and possibly deliver new multiplayer features as well. Just beware the uncapped framerates.
This article is over a month old, voting and posting comments is disabled
8/2/2010 5:02:48 PM
I see a lot of false information in this story, as well as in the message posts below. Just a bit of a clarification coming from a developer. There is no API in DirectX that allows you to control the fan or any other functionality related to heat or noise. Everything is controlled automatically by the chipset vendors' drivers.
If the graphics cards are overheating it's due to the cards not having sufficient cooling OR a bug in the drivers. Either way it's impossible for blizzard to be responsible for this.
This story is both worded poorly and horrendously inaccurate.
RE: False Information...
8/5/2010 1:49:05 PM
Actually the article is pretty clear... the game was basically doing a stress test on the video card(s), which it doesn't need to do.
Yes a properly designed/installed/maintained/etc video card should be able to handle a stress test, but the game still didn't need to be doing it.
Most people never run such a stress test on their machines, and a lot of people never clean out all the dust and crap which can cause them to run hotter over time.
So you add all that up, and the fact that this game came out in the summer... bam overheating.
It's not entirely Blizzard's fault, but they share some of the blame.
"I mean, if you wanna break down someone's door, why don't you start with AT&T, for God sakes? They make your amazing phone unusable as a phone!" -- Jon Stewart on Apple and the iPhone
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