backtop


Print 111 comment(s) - last by jasonball365.. on Jul 15 at 1:24 PM

Consumer Reports points to reception issues

The body blows just keep coming for Apple and its iPhone 4. The iPhone 4 was unveiled to much fanfare at beginning of June, but once customers started receiving their phones, problems began being reported.

Customers first started complaining about yellowed screens, problems with the proximity sensor, and issues with reception due to the external antenna on the iPhone 4. The latter problem has resulted in a class action lawsuit against both Apple and AT&T.

Earlier this month during lab testing, Consumer Reports stated that "there's no reason, at least yet, to forgo buying an iPhone 4 over its reception concerns."

Today, however, it is reversing its stance after testing more phones in a radio frequency (RF) isolation chamber. Consumer Reports' findings pretty much mirror what everyone has been stating for the past several weeks with regards to the iPhone 4's reception woes. "When your finger or hand touches a spot on the phone's lower left side—an easy thing, especially for lefties—the signal can significantly degrade enough to cause you to lose your connection altogether if you're in an area with a weak signal," said Mike Gikas on the Consumer Reports blog. "Due to this problem, we can't recommend the iPhone 4."

Gikas goes on to state that an unsightly fix for the reception issue is to put a piece of tape over the gap between the Wi-Fi/Bluetooth and cellular radio antennas.

The iPhone 4 was rated highly due to its sharp Retina display, Face Time video chat, and its stellar battery life, but the lingering reception issues mean that the phone won't be getting the recommended rating.

"Apple needs to come up with a permanent—and free—fix for the antenna problem before we can recommend the iPhone 4," Gikas concluded.


Updated 7/12/2010 @ 9:54 pm

Engadget is reporting that Apple is now deleting all references to the Consumer Reports posting from its discussions forums...

 



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

RE: Just buy a Microcell.
By KillerNoodle on 7/13/2010 8:18:06 AM , Rating: -1
LMFAO at me being a fanboi. Should reply on my lovely FroyoMotoDroid. Not sure how I could be considered a fanboi when my response to the first 2 previous points was "you don't have to buy the phone".

Besides that misunderstanding, I'm just saying that they are the ones that created the specifications. This being so they are the ones to test "proper operations" regarding to the specifications. Apple failed big time with the testing of this device. Who knows if it is a case of isolated ECM testing which did not include someone holding the phone the casual ways that people hold their phones (Not the "Apple way"). Or a change that was never tested.

As for all other companies...I hope they aren't as stupid as Apple and actually line test phones not just go by how the review models preform. And have a standard testing procedure that includes a person holding the phone any normal way.

In the end Apple is going to revise all of its testing procedures hoping that they don't fail so epically again. And if Apple ever answers a question about another piece of hardware with "Your holding it wrong" we will all know that someone didn't follow good testing practices.


"I want people to see my movies in the best formats possible. For [Paramount] to deny people who have Blu-ray sucks!" -- Movie Director Michael Bay














botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki