Print 111 comment(s) - last by jasonball365.. on Jul 15 at 1:24 PM

Consumer Reports points to reception issues

The body blows just keep coming for Apple and its iPhone 4. The iPhone 4 was unveiled to much fanfare at beginning of June, but once customers started receiving their phones, problems began being reported.

Customers first started complaining about yellowed screens, problems with the proximity sensor, and issues with reception due to the external antenna on the iPhone 4. The latter problem has resulted in a class action lawsuit against both Apple and AT&T.

Earlier this month during lab testing, Consumer Reports stated that "there's no reason, at least yet, to forgo buying an iPhone 4 over its reception concerns."

Today, however, it is reversing its stance after testing more phones in a radio frequency (RF) isolation chamber. Consumer Reports' findings pretty much mirror what everyone has been stating for the past several weeks with regards to the iPhone 4's reception woes. "When your finger or hand touches a spot on the phone's lower left side—an easy thing, especially for lefties—the signal can significantly degrade enough to cause you to lose your connection altogether if you're in an area with a weak signal," said Mike Gikas on the Consumer Reports blog. "Due to this problem, we can't recommend the iPhone 4."

Gikas goes on to state that an unsightly fix for the reception issue is to put a piece of tape over the gap between the Wi-Fi/Bluetooth and cellular radio antennas.

The iPhone 4 was rated highly due to its sharp Retina display, Face Time video chat, and its stellar battery life, but the lingering reception issues mean that the phone won't be getting the recommended rating.

"Apple needs to come up with a permanent—and free—fix for the antenna problem before we can recommend the iPhone 4," Gikas concluded.

Updated 7/12/2010 @ 9:54 pm

Engadget is reporting that Apple is now deleting all references to the Consumer Reports posting from its discussions forums...


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RE: In other news...
By bplewis24 on 7/12/2010 2:29:10 PM , Rating: 3
Why do people continue this lie about the "vast majority" are not having this issue? It's a hardware design flaw and defect . It is guaranteed to be present on every phone that was designed in this way. Perhaps people have bumpers or don't hold it the "wrong" way or live in an incredibly good reception area where even the signal degradation doesn't lead to a dropped call. However for the vast majority of people, IF you don't spend an extra $30 for the case and if you hold it there, you WILL have this issue. Because this is a hardware issue.


RE: In other news...
By jonup on 7/12/2010 2:55:43 PM , Rating: 1
Why do people continue this lie about the "vast majority" are not having this issue?

It is not an issue! It's how it was meant to be. Just ask Steve. The other people don't know.

RE: In other news...
By sviola on 7/12/2010 3:38:35 PM , Rating: 2
It's not an's a feature... ;)

RE: In other news...
By afkrotch on 7/13/2010 2:04:05 AM , Rating: 2
Signs of your significant other on the line about to break up with you. No problem, swap the phone to your left hand and get it to lose signal. If she/he can't tell you of the break up, it didn't happen.

RE: In other news...
By wgbutler on 7/13/2010 1:33:27 PM , Rating: 2

It's a hardware design flaw and defect .

Then don't buy the product. Or if you have already purchased the product and are not happy with it for any reason just return it for a full refund within 30 days.

Capitalism really does work! If a company makes sucky products people will not buy them and that company will go out of business. If a company makes good products then it will be rewarded with business from the demand on its products.

I don't see why so many people want to rant about a company or a product on an Internet web site when no one is forcing them to buy that product and those that have bought the product have a no questions asked 30 day return policy. Really, whats the appeal here? Are you guys all trying to be validated and relevant? Are you your own cheering team?

I have an iPhone 4, I paid an extra $20 for a small case at Best Buy (which I would have done even without the antenna design flaw) and I have no problems with it whatsoever. And I've never been happier with a phone. 15 years ago, a device like this only existed in my dreams.

I do think that Apple should bluntly acknowledge their mistake and offer a free case to any iPhone 4 purchaser who wants one. That would just be good business practice. But whats even more ridiculous is the class action lawsuit and ranting of random people on the internet about a cell phone.

"We basically took a look at this situation and said, this is bullshit." -- Newegg Chief Legal Officer Lee Cheng's take on patent troll Soverain

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