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Consumer Reports points to reception issues

The body blows just keep coming for Apple and its iPhone 4. The iPhone 4 was unveiled to much fanfare at beginning of June, but once customers started receiving their phones, problems began being reported.

Customers first started complaining about yellowed screens, problems with the proximity sensor, and issues with reception due to the external antenna on the iPhone 4. The latter problem has resulted in a class action lawsuit against both Apple and AT&T.

Earlier this month during lab testing, Consumer Reports stated that "there's no reason, at least yet, to forgo buying an iPhone 4 over its reception concerns."

Today, however, it is reversing its stance after testing more phones in a radio frequency (RF) isolation chamber. Consumer Reports' findings pretty much mirror what everyone has been stating for the past several weeks with regards to the iPhone 4's reception woes. "When your finger or hand touches a spot on the phone's lower left side—an easy thing, especially for lefties—the signal can significantly degrade enough to cause you to lose your connection altogether if you're in an area with a weak signal," said Mike Gikas on the Consumer Reports blog. "Due to this problem, we can't recommend the iPhone 4."

Gikas goes on to state that an unsightly fix for the reception issue is to put a piece of tape over the gap between the Wi-Fi/Bluetooth and cellular radio antennas.

The iPhone 4 was rated highly due to its sharp Retina display, Face Time video chat, and its stellar battery life, but the lingering reception issues mean that the phone won't be getting the recommended rating.

"Apple needs to come up with a permanent—and free—fix for the antenna problem before we can recommend the iPhone 4," Gikas concluded.


Updated 7/12/2010 @ 9:54 pm

Engadget is reporting that Apple is now deleting all references to the Consumer Reports posting from its discussions forums...

 



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RE: Just buy a Microcell.
By CZroe on 7/12/2010 2:00:40 PM , Rating: 4
Even if you were serious, it doesn't fix the face sensor and Bluetooth problems my brother an I have had with all three of our iPhone 4 handsets. What options do we have? ;)

To elaborate:
The noise canceling mic seems to continue canceling if you connect your Bluetooth headset during a call and muffles you beyond recognition. Even when it doesn't because you were connected before the call, the signal is SO bad that the headsets continually disconnect and reconnect mid-call, triggering the other issue as well (the connections were solid with previous iPhone models using the same headsets).

So, you can't use Bluetooth and you might as well hold the phone (WITH A CASE! ;))... that's what we resorted to today as I talked for all of 15 minutes. Completely aware of the face sensor always failing and causing unintended mutes and hang-ups, we were both pressing the phones to our faces in exaggerated fashions and yet we still hung up on eachother four times (me once; him thrice). One of those times was as he was taking the phone away from his face. He watched as the screen came on and the "End Call" button flashed. Grrr... his has already been replaced for both issues. I'm waiting in case a silent revision kicks in with current stock. The muffling problem is likely a software issue but I'm not so sure about the disconnecting BT and face sensor problem.

You can't hold it. You can't use BT. If you aren't in a place adequate for speaker phone, you're just screwed.


RE: Just buy a Microcell.
By wgbutler on 7/13/2010 8:22:39 AM , Rating: 1
quote:

You can't hold it. You can't use BT. If you aren't in a place adequate for speaker phone, you're just screwed.


You are still within the 30 day return period. Just take all three of your iPhone 4s back for a full refund and get Android phones or whatever else floats your boat. No need to file a big class action lawsuit or jump on some Apple-bashing bandwagon.


"Mac OS X is like living in a farmhouse in the country with no locks, and Windows is living in a house with bars on the windows in the bad part of town." -- Charlie Miller














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