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Apple CEO Steve Jobs holding an iPhone 4  (Source: Brisbane Times)
Suit seeks unspecified damages

The iPhone 4 had only been on the market for a few hours when some users started to complain that the device had poor reception. Part of the issue is the design of the antenna, which is integrated into the phone and visible on the metal band sandwiched between the front and back glass of the smartphone.

Shortly after the issues caught on in the media, the subject of class action suits started being bandied about. The first of the suits has been filed and is seeking class action status in the United States Court for the District of Maryland. The two main plaintiffs in the case are Kevin McCaffrey of Nottingham, Maryland and Linda Wrinn of Baltimore, Maryland. The suit seeks a jury trial.

A few of the major claims in the suit are general negligence on behalf of Apple and AT&T, defect in design, manufacture and assembly on behalf of Apple, breach of express warranty and implied warranty by Apple and AT&T, deceptive trade practices by both companies and intentional misrepresentation by both companies. A total of nine claims are made.

The suit documents don't offer a specific amount of money being sought in the "Prayer for Relief" section and asks the judge to award any such relief that may be just and proper.

The early complaints allege that when the iPhone 4 is held just right the iPhone drops from four or five bars when sitting on the table to one bar or in some cases no service at all when held in the hand and much of the antenna is covered by the palm. The solution to the problem according to Steve Jobs is to simply not hold the smartphone that way.

Apple has continued to maintain that there are no reception issues on the phone and that the performance users are seeing is normal.



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RE: My bold prediction:
By Motoman on 7/1/2010 10:32:15 AM , Rating: 4
OK...here's one.

If we want to investigate why Apple puts out poor quality products, that lack obvious features, that are ridiculously overprices, etc. - start with the person who bought one anyway.

You bought one of these phones. Which informs Apple that you approve of the device. Therefore, they have no reason to address the problems with the device. Why should they? People are buying them anyway. And not returning them.

I would suggest that the place to start looking for the reason why Apple does these sorts of things is the nearest mirror.


RE: My bold prediction:
By Brandon Hill (blog) on 7/1/2010 10:42:34 AM , Rating: 3
I never thought my iPhone 3GS to be of poor quality (my wife has one as well, she has no problem with hers). I had it for a year, never had any problems with it, then sold it on eBay for almost $300 used last week.

I pre-ordered the iPhone 4 based on my favorable experience with the iPhone 3GS.

As to how I got sucked into the whole iPhone ecosystem in the first place, I bought an iPod touch a few years ago. I got sucked into the eco system of purchasing apps and games, and I also took it everywhere I went. I also carried a "dumbphone" at the time. I figured, might as well get one device to hand it all, and since I had already bought into the ecosystem, I decided to get the 3GS to make the switch seamless.

The iPhone 4, however, I'm not to impressed with the reception problems. But it's not like I knew that before I pre-ordered it though...


RE: My bold prediction:
By HotFoot on 7/1/2010 11:32:40 AM , Rating: 2
This has been my problem with the Apple thing all along. They have fantastic success with a good pairing of products a number of years ago: iPod and iTunes. Most of the technologically-inclined people I know that keep using Apple hardware is because they want total compatibility with the ecosystem they bought into years and years ago.

Apple profits by locking their consumers in.


RE: My bold prediction:
By Motoman on 7/1/2010 11:54:25 AM , Rating: 2
The iPod and iTunes were *not* a good choice in the beginning. The iPod had such crappy DACs and whatnot that a $10 Chinese "disposable" .mp3 player had the same or better sound quality, and the DRM that came with iTunes was deplorable.

Sure...eventually iPods caught up with the cheap stuff, and evetually iTunes gave you an option to buy normal .mp3s.

But the point is that bajillions of people bought the stuff anyway. Apple doesn't sell technology so much as it sells a self-image, they sell their brand and have managed to convince the unwashed masses that to own an Apple product is to be cool and hip and the only way to express your individuality. By doing the same thing everyone else is doing.


RE: My bold prediction:
By sprockkets on 7/1/2010 4:04:16 PM , Rating: 2
quote:
The iPod and iTunes were *not* a good choice in the beginning. The iPod had such crappy DACs and whatnot that a $10 Chinese "disposable" .mp3 player had the same or better sound quality, and the DRM that came with iTunes was deplorable.


Actually the sound quality of ipods is good; the eq on them sucks.

quote:
Sure...eventually iPods caught up with the cheap stuff, and evetually iTunes gave you an option to buy normal .mp3s.


itunes never has and never will use the mp3 format.

quote:
But the point is that bajillions of people bought the stuff anyway. Apple doesn't sell technology so much as it sells a self-image, they sell their brand and have managed to convince the unwashed masses that to own an Apple product is to be cool and hip and the only way to express your individuality. By doing the same thing everyone else is doing.


I don't own an ipod, but the touchwheel makes it so darn easy to navigate and use, unlike the other stuff at the time. That, and of course their millions on marketing.

Personally, I think RockBox on a Sansa Clip+ blows everything else out of the water, but the UI on it is of course cumbersome.


RE: My bold prediction:
By ancient46 on 7/2/2010 2:10:09 PM , Rating: 2
If you would just learn to hold a phone properly all your problems would disappear. I applaud a company that finally has come out and instructed consumers on properly using a device. If we all knew how to use devices and software exactly as the designers meant them to be used, there would be no bugs or problems.


"I mean, if you wanna break down someone's door, why don't you start with AT&T, for God sakes? They make your amazing phone unusable as a phone!" -- Jon Stewart on Apple and the iPhone














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