Print 73 comment(s) - last by jinky2010.. on Jul 10 at 12:56 AM

Apple CEO Steve Jobs holding an iPhone 4  (Source: Brisbane Times)
Suit seeks unspecified damages

The iPhone 4 had only been on the market for a few hours when some users started to complain that the device had poor reception. Part of the issue is the design of the antenna, which is integrated into the phone and visible on the metal band sandwiched between the front and back glass of the smartphone.

Shortly after the issues caught on in the media, the subject of class action suits started being bandied about. The first of the suits has been filed and is seeking class action status in the United States Court for the District of Maryland. The two main plaintiffs in the case are Kevin McCaffrey of Nottingham, Maryland and Linda Wrinn of Baltimore, Maryland. The suit seeks a jury trial.

A few of the major claims in the suit are general negligence on behalf of Apple and AT&T, defect in design, manufacture and assembly on behalf of Apple, breach of express warranty and implied warranty by Apple and AT&T, deceptive trade practices by both companies and intentional misrepresentation by both companies. A total of nine claims are made.

The suit documents don't offer a specific amount of money being sought in the "Prayer for Relief" section and asks the judge to award any such relief that may be just and proper.

The early complaints allege that when the iPhone 4 is held just right the iPhone drops from four or five bars when sitting on the table to one bar or in some cases no service at all when held in the hand and much of the antenna is covered by the palm. The solution to the problem according to Steve Jobs is to simply not hold the smartphone that way.

Apple has continued to maintain that there are no reception issues on the phone and that the performance users are seeing is normal.

Comments     Threshold

This article is over a month old, voting and posting comments is disabled

By addictedcommentsreader on 7/1/2010 9:59:00 AM , Rating: 2
An Anandtech article evaluating the reception problem indicated that the issue may not be all that simple. It could even come down to how different phones convey the signal strength indicator and how useful that indicator actually is because their tests showed that iPhone 4 had overall better reception and less dropped calls than the previous models, even though the signal indicator showed a big drop.
It would seem the technology is not as straightforward as one would think. I'm probably not explaining clearly, so anyone interested should read the article. Of course the nature of the class action was not specified. If they were complaining calls actually got dropped, then that's a different story. But just that the indicator bars went all the way down then...

RE: Signal strength indicator may not be accurate
By sviola on 7/1/2010 10:15:55 AM , Rating: 2
Nonetheless, in Anand and Brian article, they state that there is a 24 dbm fall in signal strength when you hold the phone using your palm would render the phone useless if it reached -113 dbm signal, which means, you need to have a signla strength of at least -88 dbm, for it to work (meaning you have to be in an area with very good signal, as the fifth bar starts at -91 dbm)

By mmatis on 7/1/2010 4:30:54 PM , Rating: 2
Oooh! Oooh! Oooh!

It's all so clear now! And it's all the CONSUMERS' fault!

Why would anyone think that an iPhone is a Palm product?

"I'm an Internet expert too. It's all right to wire the industrial zone only, but there are many problems if other regions of the North are wired." -- North Korean Supreme Commander Kim Jong-il

Copyright 2016 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki