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Apple CEO Steve Jobs holding an iPhone 4  (Source: Brisbane Times)
Suit seeks unspecified damages

The iPhone 4 had only been on the market for a few hours when some users started to complain that the device had poor reception. Part of the issue is the design of the antenna, which is integrated into the phone and visible on the metal band sandwiched between the front and back glass of the smartphone.

Shortly after the issues caught on in the media, the subject of class action suits started being bandied about. The first of the suits has been filed and is seeking class action status in the United States Court for the District of Maryland. The two main plaintiffs in the case are Kevin McCaffrey of Nottingham, Maryland and Linda Wrinn of Baltimore, Maryland. The suit seeks a jury trial.

A few of the major claims in the suit are general negligence on behalf of Apple and AT&T, defect in design, manufacture and assembly on behalf of Apple, breach of express warranty and implied warranty by Apple and AT&T, deceptive trade practices by both companies and intentional misrepresentation by both companies. A total of nine claims are made.

The suit documents don't offer a specific amount of money being sought in the "Prayer for Relief" section and asks the judge to award any such relief that may be just and proper.

The early complaints allege that when the iPhone 4 is held just right the iPhone drops from four or five bars when sitting on the table to one bar or in some cases no service at all when held in the hand and much of the antenna is covered by the palm. The solution to the problem according to Steve Jobs is to simply not hold the smartphone that way.

Apple has continued to maintain that there are no reception issues on the phone and that the performance users are seeing is normal.



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The best thing Apple could do right now...
By Quadrillity on 7/1/2010 9:46:37 AM , Rating: 3
The best thing Apple could do right now is officially apologize for the mistake and offer one free rubber case for all iPhone 4 purchaces.

-But of course we know that is fantasy world. Steve is too busy cooking up the next idea to march his brainwashed drones :)




By JasonMick (blog) on 7/1/2010 10:03:35 AM , Rating: 2
quote:

The best thing Apple could do right now is officially apologize for the mistake and offer one free rubber case for all iPhone 4 purchaces.


Yea he definitely is hurting Apple quite a bit with some of his recent actions. If he hadn't released such insane and contradictory story this wouldn't perhaps have gotten much more attention than Apple's various other recent quality issues.

That said, though, I think the underlying issue here is the fact that Apple amazingly failed to test their flagship product thoroughly, though it was obviously from the lost/stolen model near complete months ago...

I think this is ultimately their policy of super-secrecy coming back to bite them. Seems like some Apple engineers sit designing this thing, it goes through some shock tests, etc, but then virtually skips the usage testing phase because they're afraid of leaks. So then this kind of junk happens... Great job!


By Motoman on 7/1/2010 10:34:03 AM , Rating: 2
Actually, the underlying issue is that they're still selling these things by the boatload.

Product quality and fitness for purpose are quite obviously irrelevant to the Apple consumer.


RE: The best thing Apple could do right now...
By Quadrillity on 7/1/2010 10:38:32 AM , Rating: 2
quote:
That said, though, I think the underlying issue here is the fact that Apple amazingly failed to test their flagship product thoroughly

I have been dumbfounded by this as well. How do you design a 4th generation product that you know will sell millions without testing to see if the phone is actually functional as a phone?

I can only come to a conclusion that once it passes the "Oooo shiny!" test phase, then it's ready for distribution.


RE: The best thing Apple could do right now...
By Motoman on 7/1/2010 10:43:10 AM , Rating: 5
quote:
I can only come to a conclusion that once it passes the "Oooo shiny!" test phase, then it's ready for distribution.


That is the one and only feature required for an Apple product to be a commercial success.


RE: The best thing Apple could do right now...
By Quadrillity on 7/1/2010 1:34:19 PM , Rating: 1
oops, I just saw that this was already posted.


By amanojaku on 7/1/2010 11:48:27 AM , Rating: 3
Puh-lease! It's not Apple's fault that Mother Nature created humans out of materials that attenuate radio signals. What was Apple supposed to do, move the antenna to a part of the phone that isn't covered by a hand??? That's un-possible!!! :-p


By inperfectdarkness on 7/1/2010 11:57:49 AM , Rating: 5
nintendo offered wii-mote cases & replacement straps free of charge.

just saying...


By muhahaaha on 7/1/2010 2:49:15 PM , Rating: 2
yeah but how is apple going to keep their artificially inflated stock price near $300 if they admit they screwed up?


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