Editor's Note: From time to time, we like to give our sponsors the ability to talk about their products and share them with our readers. These posts are clearly labeled as "Sponsored Posts" as to not confuse them with our regular daily content. Our sponsors are offering products that are targeted to our reader demographics, so hopefully you'll find something that is appealing as you read through these posts.

Linux Administrator David Corn works in Rackspace’s Managed Hosting support organization helping Rackspace customers with any and all questions they may have about their online environment and configuration. Recently, he allowed cameras to follow him at work in order to witness Rackspace Fanatical Support® in action.
The video shows David and his support team mates taking customer phone calls and troubleshooting any issues, including a DDOS attack on a Rackspace customer that day. To learn more about what it’s like to be a support Racker, we caught up with David to ask some questions:

What are your favorite problems to troubleshoot for customers?
I enjoy compromised servers and security related issues the most.

What is the best part of being in Rackspace support?
Getting to help people every day! There are always new issues to fix and there is never any repetitiveness.

Outside of the office, where is the weirdest place you have ever taken a support call?
Since Rackspace is staffed 24/7 with support folks, I have only had to take one call out of the office while working here-a three minute conversation at the store.

What is the biggest value Rackspace support provides a customer?
Experience and Dedication. We have the best of the best on staff and will do everything possible to deliver for a customer.

What aspect of a hosting environment do you think is most challenging?
Security, as the requirements needed change daily. It is a large undertaking to keep on top of these changes in order to help prevent server compromises. Techs work hand in hand with customers to accomplish this.

"This is from the It's a science website." -- Rush Limbaugh

Latest Blog Posts
More Apps From Google
Saimin Nidarson - Mar 28, 2017, 7:15 AM
What else to worry about?
Saimin Nidarson - Mar 17, 2017, 6:45 AM
Todays’ Life
Saimin Nidarson - Mar 14, 2017, 7:30 AM
News and Tips
Saimin Nidarson - Mar 13, 2017, 6:30 AM
Some News
Saimin Nidarson - Mar 8, 2017, 7:09 AM
Saimin Nidarson - Mar 7, 2017, 8:45 AM
World news 3-6
Saimin Nidarson - Mar 6, 2017, 5:40 AM
Mixed News
Saimin Nidarson - Mar 4, 2017, 7:40 AM
Mixed News of the Day
Saimin Nidarson - Mar 4, 2017, 6:32 AM
Mixed News of The World:
Saimin Nidarson - Mar 2, 2017, 7:02 AM

Copyright 2017 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki