Print 167 comment(s) - last by Alexstarfire.. on Mar 3 at 4:08 PM

Apple is finally officially acknowledging its iMac yellowing problem after almost five months of silence. Some customers receive three or more consecutive units with the defective yellow tinting.
Apple isn't saying much, but it has finally pledged to support its owners failed products

"The ultimate all-in-one. Now with the ultimate display...Faster processors...Faster Graphics..." Apple's description of its new iMac, first released in October make it sound like every computer user's dream machine. 

Unfortunately, that dream fast became a nightmare, when iMac purchasers discovered a plethora of quality control problems, including cracked screens, glitchy graphics, non-booting systems, and more. 

But none of the problems was quite as strange or as prevalent as the case of the yellowed monitors.  It wasn't the LEDs used in the backlighting, tests showed -- it seemed to be quality issues either in the LCD panel itself or the cabling.  Of course Apple, known for being one of the most innovative and forward thinking companies in the industry, would help customers with their problems, right?

Nope.  Apple kept quiet on the issue even as its customers pleaded with it to listen.  The silence continued as a reports piled up.  They gained a personal advocate in the news industry when Gizmodo's Mark Wilson suffered a string of yellow lemons in his search for an Apple desktop.  Mr. Wilson gave a voice to the growing frustrations of the Apple masses.

Then came some small signs of progress.  Despite resistance to refunds in the U.S. (Apple service representatives insisted that users get their units "repaired" -- often returning them still yellowed units), in the UK Apple was quietly offering users extra cash to take yellowed units off their hands.

And now, after over four months of silence, Apple has at last officially acknowledged the issue.  It released an official statement, commenting to Gizmodo:
We've addressed the issues that caused display flickering and yellow tint. Customers concerned that their iMac is affected should contact AppleCare.
AppleCare is the name of Apple's customer service that it offers with its computers.  Customers purchasing Macs get 90 days of free phone coverage and a year of hardware coverage (if Apple acknowledges the issue, that is).  Apple customers can opt to purchase an extended three year coverage plan.

Apple shut down production of the top seller in January, only to restart it again early this month.  Since, customers have continue to report discovery yellowed monitors, albeit at a lower rate.  Some customers have received three or more yellowed iMacs.

Now at least iMac buyers can be rest assured that if they test their new units and discover yellowing that Apple will acknowledge the problem and offer them a replacement.

U.S. customers can reach Apple Care at 1-800-APL-CARE (1-800-275-2273).

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To: Apple Haters
By ralniv on 3/3/2010 3:40:34 AM , Rating: 3
Just wanted to point something out to the Apple hating pukes on DT.

The 27" iMac goes for $1700. The display is a high res IPS display with high color gamut and nearly 180 degree field of view. Dell recently released a 27" IPS display of their own (UltraSharp U2711), which retails for $1100. The Mac gives you a 3 GHz Core 2 Duo, 2x2GB of DDR3, 1TB SATA drive, Radeon 4670, bluetooth kb & mouse, 8x DL DVD burner. Go ahead and price that stuff up with a competitive display, operating system and well-integrated graphics/movie suite and tell me where you come out?

Monitor = $1100
CPU = $150
HDD = $100
RAM = $100
DVD burner = $30
bluetooth kb & mouse = $100 (decent quality)
Graphics = $50
Case = $100 (decent quality w/ power supply)
OS = $105 (Win 7 Premium OEM - retail adds $80)
Software = $0 (I'll cheese it with inferior freeware)
Total = $1835

That gets you zero system warranty and a system that is probably louder and has a far bigger footprint (and is less attractive to look at) than the Apple.

I'll concede the point that the cited Dell display has better specs than the Apple (e.g. higher res), but I also neglected to penalize the home-brewed PC for not including an iLife equivalent and I priced up OEM Win 7 Home Premium instead of retail (or Win 7 Ultimate).

All in all, I believe the iMacs are priced competitively. The downside is very limited user upgradability.

RE: To: Apple Haters
By weskurtz0081 on 3/3/2010 9:27:07 AM , Rating: 2
Just wanted to point out that you still get a warranty on all the parts, so it's not "zero system warranty". Plus, you went a little high on price on some of the items.

RE: To: Apple Haters
By Alexstarfire on 3/3/2010 1:34:53 PM , Rating: 2
Not that the display isn't nice or anything, but unless you're doing some professional work where it's really needed it's practically worthless to have. It'd be like having an i7 just to use it for word processing and nothing else. If you can't put it to good use then it's not worth having. Of course I'd rather have the better monitor and better CPU, if prices are equal, but paying an exorbitant amount for something you aren't going to put to good use is just dumb.

RE: To: Apple Haters
By Keeir on 3/3/2010 3:08:01 PM , Rating: 2
So what it boils down to... your willing to pay less for an inferior product.

This is significantly different than, "I can buy a superior computer for less money" typically esposed by Apple haters.

In the above example, it seems like Apple is charging less than 300 for assembly, special software, and basic warranty... seems reasonable to me.

RE: To: Apple Haters
By Alexstarfire on 3/3/2010 4:08:13 PM , Rating: 2
Superior is going to be subjective. Being totally superior would be different though. That would mean it gets beat in every way. I say it's superior if it beats all the specs of the Apple computer except for one category in which it would only marginally be inferior.

Special software? I don't pay anything for my special Windows software. We have stuff called Freeware. :) Last sentence is just a joke so don't go all Pirks on me.

"This is from the It's a science website." -- Rush Limbaugh

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