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Cupertino hopes second times the charm with its graphical woes

Apple's fancy new 27-inch iMac has an attractive screen and decently powerful hardware incorporated into a sleek body.  Unfortunately, some customers' experiences with the computer have not been so “magical” thanks to a variety of problems including cracked screens, non-booting machines, yellowed screens, and graphical issues.

Apple already tried to address its graphical woes with a firmware update in December.  However, many users in the company's support forums reported that the update did not fix their machines' poor graphics performance.  Apple has since delayed shipments of the larger iMacs, perhaps to try to buy time.

Now Apple has released a second firmware update and is hoping the second time is the charm when it comes to graphics problems.  The new update is dubbed "27-inch iMac Display Firmware Update 1.0", not to be confused with the similar-sounding previous updated named "27-inch iMac Graphics Firmware Update 1.0".  Available here, the update is only 294 KB, and is available for any Apple operating system Mac OS X 10.6.2 or later (all the new iMacs ship with Snow Leopard, so its unlikely you'd find one with something else).

Apple has apologized for the shipping delays, saying that they were caused by the model being such a "huge hit".  The model was reportedly the best selling single desktop model of Q4 2009 (though PCs and PC brands of course outnumbered it overall).  The problems affecting a handful of the new computer's buyers have apparently done relatively little to harm the model's sales.

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Apple = Toyota?
By jbwhite99 on 2/3/2010 9:41:40 AM , Rating: 2
Reading this article, and hearing the problems about Toyota on the news - they sound oddly familiar. Large groups of fanatics (Apple Fanboys, Toyota drivers), company denying any problems for a long time.

Toyota says that they are losing sales at a rate of about $150 million per week. Wonder what will happen to Apple?

btw, the people commenting on parts shortages are correct. I am seeing more memory cost increases coming, and other components are going up as well.

RE: Apple = Toyota?
By EasyC on 2/3/2010 12:17:21 PM , Rating: 1
The difference is Toyota USUALLY puts out quality, affordable products... Whereas Apple... doesn't on either account.

When was the last time you heard of a major toyota recall?.... and when was the last time you read an article discussing an Apple problem?

I personally drive an Acura, but I'm still not buying all the hype the media is throwing at Toyota. There's got to be more to it. I've had accelerators get stuck on me, and you know what I did? Shut the damn car off.

“And I don't know why [Apple is] acting like it’s superior. I don't even get it. What are they trying to say?” -- Bill Gates on the Mac ads

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