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Print 46 comment(s) - last by Toolius.. on Feb 5 at 10:46 AM

Cupertino hopes second times the charm with its graphical woes

Apple's fancy new 27-inch iMac has an attractive screen and decently powerful hardware incorporated into a sleek body.  Unfortunately, some customers' experiences with the computer have not been so “magical” thanks to a variety of problems including cracked screens, non-booting machines, yellowed screens, and graphical issues.

Apple already tried to address its graphical woes with a firmware update in December.  However, many users in the company's support forums reported that the update did not fix their machines' poor graphics performance.  Apple has since delayed shipments of the larger iMacs, perhaps to try to buy time.

Now Apple has released a second firmware update and is hoping the second time is the charm when it comes to graphics problems.  The new update is dubbed "27-inch iMac Display Firmware Update 1.0", not to be confused with the similar-sounding previous updated named "27-inch iMac Graphics Firmware Update 1.0".  Available here, the update is only 294 KB, and is available for any Apple operating system Mac OS X 10.6.2 or later (all the new iMacs ship with Snow Leopard, so its unlikely you'd find one with something else).

Apple has apologized for the shipping delays, saying that they were caused by the model being such a "huge hit".  The model was reportedly the best selling single desktop model of Q4 2009 (though PCs and PC brands of course outnumbered it overall).  The problems affecting a handful of the new computer's buyers have apparently done relatively little to harm the model's sales.



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RE: "huge hit"
By sapiens74 on 2/2/2010 12:01:54 PM , Rating: 5
I'm not sure what is worse, Apple telling me it's fixed or having a Dell or HP India support asking me if I have turned off the computer and restarted.

Seems support sucks all around


RE: "huge hit"
By jkostans on 2/2/2010 12:56:40 PM , Rating: 5
So true, nothing beats DIY.


RE: "huge hit"
By Obujuwami on 2/2/2010 2:16:14 PM , Rating: 2
Agree!


RE: "huge hit"
By Marlonsm on 2/2/2010 4:36:54 PM , Rating: 3
Right, if there is a problem you know it's your fault.
Or, depending on your mood, you have a long list of people to blame (processor manufacturer, motherboard manufacturer, power supply...)


RE: "huge hit"
By Pirks on 2/2/10, Rating: -1
RE: "huge hit"
By Toolius on 2/5/2010 10:46:31 AM , Rating: 2
+ 1000 to That Sir !!!


RE: "huge hit"
By SunLord on 2/3/2010 10:35:36 AM , Rating: 1
This would be true if not for the fact a lot of people don't think to reboot it before calling support to whine and bitch... I deal with this problem at work a lot it's really sad how stupid people are when it comes to computers.


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