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Print 46 comment(s) - last by Toolius.. on Feb 5 at 10:46 AM

Cupertino hopes second times the charm with its graphical woes

Apple's fancy new 27-inch iMac has an attractive screen and decently powerful hardware incorporated into a sleek body.  Unfortunately, some customers' experiences with the computer have not been so “magical” thanks to a variety of problems including cracked screens, non-booting machines, yellowed screens, and graphical issues.

Apple already tried to address its graphical woes with a firmware update in December.  However, many users in the company's support forums reported that the update did not fix their machines' poor graphics performance.  Apple has since delayed shipments of the larger iMacs, perhaps to try to buy time.

Now Apple has released a second firmware update and is hoping the second time is the charm when it comes to graphics problems.  The new update is dubbed "27-inch iMac Display Firmware Update 1.0", not to be confused with the similar-sounding previous updated named "27-inch iMac Graphics Firmware Update 1.0".  Available here, the update is only 294 KB, and is available for any Apple operating system Mac OS X 10.6.2 or later (all the new iMacs ship with Snow Leopard, so its unlikely you'd find one with something else).

Apple has apologized for the shipping delays, saying that they were caused by the model being such a "huge hit".  The model was reportedly the best selling single desktop model of Q4 2009 (though PCs and PC brands of course outnumbered it overall).  The problems affecting a handful of the new computer's buyers have apparently done relatively little to harm the model's sales.



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RE: "huge hit"
By Motoman on 2/2/2010 12:00:11 PM , Rating: 5
...wouldn't matter if they said "Our shipping delays were caused by a bunch of invisible leprechauns, that in conjunction with some unicorns and fairies kept raiding our warehouses and turning our inventory into cupcakes."

...Apple-ites will believe whatever they say.


RE: "huge hit"
By sapiens74 on 2/2/2010 12:01:54 PM , Rating: 5
I'm not sure what is worse, Apple telling me it's fixed or having a Dell or HP India support asking me if I have turned off the computer and restarted.

Seems support sucks all around


RE: "huge hit"
By jkostans on 2/2/2010 12:56:40 PM , Rating: 5
So true, nothing beats DIY.


RE: "huge hit"
By Obujuwami on 2/2/2010 2:16:14 PM , Rating: 2
Agree!


RE: "huge hit"
By Marlonsm on 2/2/2010 4:36:54 PM , Rating: 3
Right, if there is a problem you know it's your fault.
Or, depending on your mood, you have a long list of people to blame (processor manufacturer, motherboard manufacturer, power supply...)


RE: "huge hit"
By Pirks on 2/2/10, Rating: -1
RE: "huge hit"
By Toolius on 2/5/2010 10:46:31 AM , Rating: 2
+ 1000 to That Sir !!!


RE: "huge hit"
By SunLord on 2/3/2010 10:35:36 AM , Rating: 1
This would be true if not for the fact a lot of people don't think to reboot it before calling support to whine and bitch... I deal with this problem at work a lot it's really sad how stupid people are when it comes to computers.


RE: "huge hit"
By MrBlastman on 2/2/2010 12:54:54 PM , Rating: 5
"Unicorns aren't real?," the i-Fan proclaimed in exasperation after overhearing a forum post somewhere on teh intarewbnets. "But, but Steve told me they were--it must be a mistake."

"Yes my child. Take no heed of this cretin who seeks to foul your beatiful mind," bespoke a man in a black shirt and blue jeans who walked into the room upon the i-Fan.

The i-Fan sighed and turned around, his grimmace of despair replaced with a twinkle in his eye. His frown subsided into that of a slightly cracked smile. He could not believe what he was witnessing.

"Master, I mean, you--you are the creator, the great one! Can this really be?," blurted out the i-Fan nearly immediately once he realized what stood in front of him.

"Relax, my child. Do not let this qualm you. All will be okay," echoed in a booming, yet nerdy voice from the black shirted man in blue jeans. His eyes gazed down on the i-Fan, magnified every so slightly by his narrow, yet stylish glasses. He was a thinning man, both in stature and hair, yet one whom you could tell had lived many years and accumulated great wisdom--of sorts, over this time.

The i-Fan's smile stretched out further, relief began to sweep through his fingers, body, and very soul. "It _is_ the maker," he thought to himself... "Yes, yes, it is me, my child," echoed back in his mind. "Whoa," thought the -Fan once more, "He can read my thoughts."

The man with a black shirt and blue jeans smiled inquisitively himself. "Should you think otherwise, my son? It is i who give you all that you have. Your thoughts, your goods, your creativity, down to the essence of your soul. Do you not worry for I provide for you all that you need," chanted from his lips to the i-Fan who was now grovelling at his feet.

"Stand u--what the **ck!" shouted the man with a black shirt and blue jeans in an obviously non-fashionable manner. He spun around and looked behind him with a meanacing gaze that scanned his surroundings.

"Hey you!, yeah, you funny dork with glasses, a black shirt and jeans!," shouted another man in the distance, several yards away from him. The figure looked at the black shirted man and continued to taunt: "Take back your darn pad ya freak! I bought one of these for my wife and they were supposed to be extra absorbant and they didn't do squat! I even bought the crimson red model!," this time shouting extra loud. "I'm calling shenanigans!"

And that, my friends, is the day the unicorn blood flowed red in the land of Apple. Perhaps they need some Bounty™ because their pads... just aren't good enough.


RE: "huge hit"
By Kibbles on 2/2/2010 1:28:40 PM , Rating: 2
that was long


RE: "huge hit"
By MrBlastman on 2/2/2010 1:41:36 PM , Rating: 2
That's what my wife said to me once. :)


RE: "huge hit"
By rs1 on 2/2/2010 1:56:31 PM , Rating: 3
Only once? What happened?


RE: "huge hit"
By MrBlastman on 2/2/2010 2:09:58 PM , Rating: 5
I tripped on an errant rake after one of our cats clawed me in the testicles and fell face first onto a hoe which chopped it off right then and there. Needless to say I was a little red in the face after I just realized that I wouldn't be able to stuff her perogies with my kielbasa anymore.

:(


RE: "huge hit"
By Camikazi on 2/2/2010 5:57:41 PM , Rating: 2
wow... just... wow


RE: "huge hit"
By messyunkempt on 2/3/2010 9:15:41 AM , Rating: 2
Was she hoping it would be over quicker? ;)


RE: "huge hit"
By zozzlhandler on 2/2/2010 2:13:18 PM , Rating: 2
Sorry to disappoint you, but Unicorns *are* real - its just that we call the "rhinoceros" these days. Early explorers reported horse-sized animals with a horn in their foreheads, and imagination did the rest.


RE: "huge hit"
By MrBlastman on 2/2/2010 2:26:21 PM , Rating: 2
My name is Shirley or you must have been handling your zozzl while you made that post--you can't be serious. If Steve Jobs says they are real, they must be, regardless of history! :P


RE: "huge hit"
By zozzlhandler on 2/2/2010 9:11:26 PM , Rating: 2
Well, they are certainly at least as real as zozzls, although a bunch larger and not nearly as dangerous...


RE: "huge hit"
By Jeff7181 on 2/2/2010 1:15:29 PM , Rating: 2
I figured Apple had unicorns and fairies... but leprechauns? When did this happen?


RE: "huge hit"
By Motoman on 2/2/2010 1:16:31 PM , Rating: 2
Ever since Apple went all iTard, about 20 years ago.


RE: "huge hit"
By Alexvrb on 2/2/2010 10:42:37 PM , Rating: 2
You didn't think that the iPods and iPhones were their only pots of gold, did you?


"It's okay. The scenarios aren't that clear. But it's good looking. [Steve Jobs] does good design, and [the iPad] is absolutely a good example of that." -- Bill Gates on the Apple iPad














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