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Print 66 comment(s) - last by KoolAidMan1.. on Jan 26 at 7:09 PM


Demand, and possibly quality issues, have caused Apple to delay shipments of the bestselling new 27-inch iMac (right) 3 weeks.  (Source: Apple)
Delay puts a damper on the best-selling desktop

The new Apple iMacs, released in October 2009 have been much maligned for quality control issues, including broken screens, failure to boot, graphical glitches, and, most recently, yellowed screens.  However, it's important to note that they've also been a terrific sales success story for Apple, topping desktop sales charts in Q4 2009.  Customers who haven't suffered problems have fallen in love with the improved hardware, seamless aluminum enclosure, and edge-to-edge glass design.

That said, Apple seems to be enduring more struggles with the popular model.  About a week ago, Apple had said that it was shipping iMacs within less than a week from the order time.  Now it says the delay on 27-inch units has been pushed to three weeks according to Apple Insider.  The 27-inch unit features a better GPU (ATI Radeon HD 4850) and offers the 2.8GHz quad-core Intel Core i7 processor as a customization option (these options are not available for the 21-inch unit.

Demand likely is playing a heavy factor.  Apple may also be trying to weed out "lemons" -- iMacs with screen yellowing that are reportedly quite abundant.  Apple in December pushed the delay window for 2 weeks, following reports of graphical issues, chiefly affecting the new 27-inch iMac.  Apple has released a patch to fix this problem, and since has been delivering on a quicker timeframe.

Those problems may actually be playing a role in the delay, in addition to the demand and yellowing issues.  Many users on the Apple's customer support forums [1] [2] say that the graphics patch did not fix their issues.

Apple is constantly trying innovative case designs and packing hardware in tight spaces, but recent issues with the MacBook Pros and iMac series have illustrated that quality issues can bedevil such unproven efforts.  Apple has not officially addressed these recent quality slippages on a whole, but its surely a major concern for the company, which has built a small, but significant market share based largely on a strong brand image.



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RE: Wow
By ChristopherO on 1/23/2010 6:47:32 PM , Rating: 2
Wait a minute.. Were talking about defending IPS screens with yellow tint, right?

I mean, in all fairness, one could say the TN screens are vastly better given that Apple seems to have a bit of an issue shipping in volume without yellow screens...


RE: Wow
By KoolAidMan1 on 1/24/2010 5:05:37 AM , Rating: 2
This is based on the assumption that all of the 27" iMacs ship with yellow tinted screens. Mine doesn't have it, my friend's doesn't have it, and none of the ones I've seen in offices or retailers that I've seen (Apple Store, Best Buy, my indie retailer) have it.

A small percentage of iMacs have them. Its a good thing this is being taken care of since they are clearly out there, same as Microsoft replacing faulty XBox 360s (I'm on my third, which is par for the course among my friends) but to say that a large percentage of iMacs ship with yellow IPS panels is FUD, plain and simple.

Nice try.


RE: Wow
By KoolAidMan1 on 1/24/2010 5:16:28 AM , Rating: 2
I'll take it further and say that I'd take a yellowed IPS display over a "good" TN any day of the week.

"Good" is in quotes because such a thing doesn't exist. :)

As it stands it isn't an issue for the consumer since you can easily exchange an iMac with a faulty display for one that isn't, so no big deal, lots of FUD about nothing.


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