backtop


Print 66 comment(s) - last by KoolAidMan1.. on Jan 26 at 7:09 PM


Demand, and possibly quality issues, have caused Apple to delay shipments of the bestselling new 27-inch iMac (right) 3 weeks.  (Source: Apple)
Delay puts a damper on the best-selling desktop

The new Apple iMacs, released in October 2009 have been much maligned for quality control issues, including broken screens, failure to boot, graphical glitches, and, most recently, yellowed screens.  However, it's important to note that they've also been a terrific sales success story for Apple, topping desktop sales charts in Q4 2009.  Customers who haven't suffered problems have fallen in love with the improved hardware, seamless aluminum enclosure, and edge-to-edge glass design.

That said, Apple seems to be enduring more struggles with the popular model.  About a week ago, Apple had said that it was shipping iMacs within less than a week from the order time.  Now it says the delay on 27-inch units has been pushed to three weeks according to Apple Insider.  The 27-inch unit features a better GPU (ATI Radeon HD 4850) and offers the 2.8GHz quad-core Intel Core i7 processor as a customization option (these options are not available for the 21-inch unit.

Demand likely is playing a heavy factor.  Apple may also be trying to weed out "lemons" -- iMacs with screen yellowing that are reportedly quite abundant.  Apple in December pushed the delay window for 2 weeks, following reports of graphical issues, chiefly affecting the new 27-inch iMac.  Apple has released a patch to fix this problem, and since has been delivering on a quicker timeframe.

Those problems may actually be playing a role in the delay, in addition to the demand and yellowing issues.  Many users on the Apple's customer support forums [1] [2] say that the graphics patch did not fix their issues.

Apple is constantly trying innovative case designs and packing hardware in tight spaces, but recent issues with the MacBook Pros and iMac series have illustrated that quality issues can bedevil such unproven efforts.  Apple has not officially addressed these recent quality slippages on a whole, but its surely a major concern for the company, which has built a small, but significant market share based largely on a strong brand image.



Comments     Threshold


This article is over a month old, voting and posting comments is disabled

RE: Wow
By Calin on 1/22/2010 2:26:08 AM , Rating: 1
"I build my own machine which requires knowledge that many Mac users don't have. "
Many PC users don't have that knowledge, so there is value in already-built Windows-based computers.

Also, Apple gives you decent software for the price (that software might be worth nothing to _you_, but still.
As for your upgrades, you can't put any video card in a Mac with OS X, so the value for games is close to zero.

Based on your responses to the four points, it is clear you are not a part of the 5% market share that buy Macs - but you're also not a part of the 90% market share that buy preconfigured PC


RE: Wow
By Smilin on 1/22/2010 2:27:36 PM , Rating: 2
I'm also in that 90% market as well.

I build my main box but I also have a HP laptop.

My dad has a Macbook Pro that he picked up a few months back. He paid some 2-2.5k for it. My laptop was purchased prior to that and has more memory, faster CPU (double the cores and higher clockspeed), and I believe the same or slightly better video card, same screen size and res, and a blue ray drive.

I paid ~1.3-1.4k for mine. He's got better battery life and lighter weight but just like me he basically uses it as a portable desktop so the benefits are useless. He also had to fork over for Windows XP so he could play games and is now doing so again for Windows 7.


"Well, we didn't have anyone in line that got shot waiting for our system." -- Nintendo of America Vice President Perrin Kaplan














botimage
Copyright 2014 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki