Print 66 comment(s) - last by KoolAidMan1.. on Jan 26 at 7:09 PM

Demand, and possibly quality issues, have caused Apple to delay shipments of the bestselling new 27-inch iMac (right) 3 weeks.  (Source: Apple)
Delay puts a damper on the best-selling desktop

The new Apple iMacs, released in October 2009 have been much maligned for quality control issues, including broken screens, failure to boot, graphical glitches, and, most recently, yellowed screens.  However, it's important to note that they've also been a terrific sales success story for Apple, topping desktop sales charts in Q4 2009.  Customers who haven't suffered problems have fallen in love with the improved hardware, seamless aluminum enclosure, and edge-to-edge glass design.

That said, Apple seems to be enduring more struggles with the popular model.  About a week ago, Apple had said that it was shipping iMacs within less than a week from the order time.  Now it says the delay on 27-inch units has been pushed to three weeks according to Apple Insider.  The 27-inch unit features a better GPU (ATI Radeon HD 4850) and offers the 2.8GHz quad-core Intel Core i7 processor as a customization option (these options are not available for the 21-inch unit.

Demand likely is playing a heavy factor.  Apple may also be trying to weed out "lemons" -- iMacs with screen yellowing that are reportedly quite abundant.  Apple in December pushed the delay window for 2 weeks, following reports of graphical issues, chiefly affecting the new 27-inch iMac.  Apple has released a patch to fix this problem, and since has been delivering on a quicker timeframe.

Those problems may actually be playing a role in the delay, in addition to the demand and yellowing issues.  Many users on the Apple's customer support forums [1] [2] say that the graphics patch did not fix their issues.

Apple is constantly trying innovative case designs and packing hardware in tight spaces, but recent issues with the MacBook Pros and iMac series have illustrated that quality issues can bedevil such unproven efforts.  Apple has not officially addressed these recent quality slippages on a whole, but its surely a major concern for the company, which has built a small, but significant market share based largely on a strong brand image.

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RE: Wow
By Smilin on 1/21/2010 4:40:45 PM , Rating: 0
1. Chasis - Free (been using a badass aluminum Lian-Li for coming on 8 years now)
2. Software - Nearly Free. PCs have this whole "backwards compatibility" thing so I don't have to go repurchase everything. Besides Windows Live Essentials is free now too.
3. Display - Free. I use my existing monitor. I knew It would last for several PC upgrades so I sunk good money into it. It's better than the Apple display and I don't have to throw it away everytime I need a CPU upgrade.
4. Point given but... I don't need my desktop to be portable and because I'm willing to have a mid-sized PC case. It allows nice 120mm fans and passive cooling components that run quiet as a church mouse.

Despite my arguments I do agree with your overall point (as I read it) though.. Apple charges a lot but they do give you some decent hardware for that price.

I build my own machine which requires knowledge that many Mac users don't have. This means that my solution, while great, just isn't applicable in many of these value arguments.

For *me* though Apple's value is a joke. I chuck a few hundred bucks every six months into a hardware upgrade and as a result I've had a top of the line computer for over a decade at very minimal cost. Apple has *never* released a new machine that outperforms what I had on my desktop at that moment. I'm also save so much money that I could probably keep 3 machines with rolling hardware upgrades cheaper than trying to buy equivalent Apples.

RE: Wow
By Calin on 1/22/2010 2:26:08 AM , Rating: 1
"I build my own machine which requires knowledge that many Mac users don't have. "
Many PC users don't have that knowledge, so there is value in already-built Windows-based computers.

Also, Apple gives you decent software for the price (that software might be worth nothing to _you_, but still.
As for your upgrades, you can't put any video card in a Mac with OS X, so the value for games is close to zero.

Based on your responses to the four points, it is clear you are not a part of the 5% market share that buy Macs - but you're also not a part of the 90% market share that buy preconfigured PC

RE: Wow
By Smilin on 1/22/2010 2:27:36 PM , Rating: 2
I'm also in that 90% market as well.

I build my main box but I also have a HP laptop.

My dad has a Macbook Pro that he picked up a few months back. He paid some 2-2.5k for it. My laptop was purchased prior to that and has more memory, faster CPU (double the cores and higher clockspeed), and I believe the same or slightly better video card, same screen size and res, and a blue ray drive.

I paid ~1.3-1.4k for mine. He's got better battery life and lighter weight but just like me he basically uses it as a portable desktop so the benefits are useless. He also had to fork over for Windows XP so he could play games and is now doing so again for Windows 7.

"You can bet that Sony built a long-term business plan about being successful in Japan and that business plan is crumbling." -- Peter Moore, 24 hours before his Microsoft resignation

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