Print 53 comment(s) - last by mcnabney.. on Jan 15 at 1:47 PM

The latest illness to afflict Apple's iMac line is yellowed monitors. The new line, first released in November has suffered many quality issues of different kinds.  (Source: Gizmodo)
And it was all yellow...

The new iMacs are sleek and sightly.  They're filled with high-end hardware.  And reportedly, many of them are defective.

Apple's quality woes seem to only to be getting worse with the holiday season wrapped up.  First released in October, the iMac quickly began to show signs of trouble, with Apple's support forums overrun with unhappy users who discovered their Mac dream machine arrived with a broken screen or would not boot.

Such woes appeared to only be the beginning.  Gizmodo's Mark Wilson was one of many users who received a yellowed iMac.  He got a replacement, only to find that one was discolored as well.  Then to his dismay, he found Apple refusing to replace his unit again, instead suggesting he get it repaired.

He wrote:

I was informed that the company would not issue me another exchange straight from the factory. I'd, instead, need to get the iMac repaired at an Apple Store, lest I "want to waste the time and have to do this all over again." That's right, she basically admitted that everything coming off the line would be inflicted with the same disease.

Many other users have become frustrated with similar refusals.  Writes a user named Laura:

I want the imac purchasers, who have already paid their money AND spent countless hours being fruitless with their machine set-ups and troubleshooting attempts, to be put on the top of the list for receiving brand new WORKING machines. An added bonus would be for Apple to do this kindly, respectfully, and without any attitude. We should not be out of pocket, taking time off work and energy to lug these heavy ibeasts across town looking for a repair; it's a lemon, Apple — you made it, so please replace it. And please do it kindly, respectfully, and communicate to us the process, so that we can all stay in love with all things Apple.

As for Mr. Wilson's iMac, it is now dead and no longer will boot.  The problems that he and others are experiencing seem especially ironic giving Apple's long track record of bragging about its unparalleled monitors -- with the iMac being no exception.  Apple's website brags of the monitor, "The iMac display is designed to look great from almost any angle. A technology called in-plane switching (IPS) makes this possible. Whether you’re sitting in front of the display or standing off to the side, you’ll get a perfect picture with superb color consistency and no loss of detail."

Early reports indicate that users who do try to get their faulty displays repaired have suffered additional issues.  So it seems that currently the "ultimate display", as Apple calls it, is stuck in an infinite loop of problems, including faulty graphics, broken screens, failures to boot, and most recently, yellowed monitors.

Comments     Threshold

This article is over a month old, voting and posting comments is disabled

RE: Well...
By nikon133 on 1/14/2010 6:04:19 PM , Rating: 2
... every gadget can have factory defect, but there is Heaven and Hell in-between how company reacts to complain.

I've got LG LED 200Hz TV for Christmas. It is back LED, not edge LED, it is not slim and not as expensive as edge models.

TV was functioning perfectly, but there was a gap between lower right corner of front bezel and screen itself. We called LG, sent them an email with photo of the "problem" and got replacement TV the next day. Not only that we got it without any questions asked, delivery guy disconnected and dismantled old unit (LG told us not to do that on our own because if something goes wrong, it is better for him to be responsible than us), assembled and plugged everything to a new one.

Additionally, LG was doing promotion here in NZ where you purchase 42" and receive 32" second TV via redemption. LG advised on promo material that up to 4 weeks will be required for the whole process. Our 32" arrived in a week time.

So for very reasonable price (compared to other products in the same class) I've got 2nd TV and perfect service and support , just as it should be.

I'd really have problem to expect anything less from premium priced product and company with excellent support record. Defective product out of the box should be replaced with brand new product - period. Otherwise, I'm paying premium price for second hand product because for me, DOA computer that needs service out of the box is second hand product.

Will I be buying LG products in the future? Hell yes.

Am I tempted to purchase Apple products in the future? Hell NO.

RE: Well...
By rudy on 1/14/2010 9:42:30 PM , Rating: 2
Yours should have been more expensive than edge lit models, edge lit models are easy to manufacture full back lit ones should be local dimming and more expensive. Edge lit is what is in all the cheapo netbooks.

“We do believe we have a moral responsibility to keep porn off the iPhone.” -- Steve Jobs

Copyright 2016 DailyTech LLC. - RSS Feed | Advertise | About Us | Ethics | FAQ | Terms, Conditions & Privacy Information | Kristopher Kubicki