Apple's quality woes seem to only to be
getting worse with the holiday season wrapped up. First
October, the iMac quickly began to show signs of trouble, with
Apple's support forums overrun with unhappy users who discovered
their Mac dream machine arrived with a broken
screen or would not boot.
Such woes appeared to only be
the beginning. Gizmodo's Mark Wilson was one of many
users who received a yellowed iMac. He got a replacement, only
to find that one was discolored as well. Then to his dismay, he
found Apple refusing to replace his unit again, instead suggesting he
get it repaired.
I was informed that the company would not issue me
another exchange straight from the factory. I'd, instead, need to get
the iMac repaired at an Apple Store, lest I "want to waste the
time and have to do this all over again." That's right, she
basically admitted that everything coming off the line would be
inflicted with the same disease.
Many other users have become frustrated with similar refusals.
a user named Laura:
I want the imac purchasers, who have already paid
their money AND spent countless hours being fruitless with their
machine set-ups and troubleshooting attempts, to be put on the top of
the list for receiving brand new WORKING machines. An added bonus
would be for Apple to do this kindly, respectfully, and without any
attitude. We should not be out of pocket, taking time off work and
energy to lug these heavy ibeasts across town looking for a repair;
it's a lemon, Apple — you made it, so please replace it. And please
do it kindly, respectfully, and communicate to us the process, so
that we can all stay in love with all things Apple.
As for Mr. Wilson's iMac, it is now dead and no longer will boot.
The problems that he and others are experiencing seem especially
ironic giving Apple's long track record of bragging about its
unparalleled monitors -- with the iMac being no exception.
Apple's website brags
of the monitor, "The iMac display is designed to look great from
almost any angle. A technology called in-plane switching (IPS) makes
this possible. Whether you’re sitting in front of the display or
standing off to the side, you’ll get a perfect picture with superb
color consistency and no loss of detail."
indicate that users who do try to get their faulty displays repaired
have suffered additional issues. So it seems that currently the
"ultimate display", as Apple calls it, is stuck in an
infinite loop of problems, including faulty
graphics, broken screens, failures to boot, and most recently,
quote: All of these new iMacs are still under warranty, and will be repaired or replaced at no cost the owner.
quote: Then to his dismay, he found Apple refusing to replace his unit again, instead suggesting he get it repaired.