Print 41 comment(s) - last by hiscross.. on Dec 24 at 4:02 PM

iMac owners may finally have a solution to their graphics woes.  (Source: Apple Support Forums)
Apple is working to try to improve the quality of its offerings

While Apple has suffered from a plethora of quality control issues, from cracked iMacs to overheating iPhones, those problems have done little to slow the company's sales momentum.  With the launch of revised iMacs in October, the company has seen brisk sales on the desktops.  In fact, the iMac 27" was the top-selling U.S. desktop in October.

Despite that success, Apple has been inundated with customer complaints.  From the aforementioned cracked monitors (apparently due to poor packaging and/or shipping problems) to flickering screens, the pricey but chic computers came with some major issues, in some cases.  Apple has now moved to remedy the latter problem and shore up its deteriorating quality image.

The company released 683 KB update designed to fix the flickering issues on iMacs with the ATI Radeon HD 4670 and 4850 graphics cards.  The update is entitled "27-inch iMac Graphics Firmware Update 1.0" and is available for machines running OS X version 10.6.2 or later.  You can find it, direct from Apple here.

Apple warns customers not to restart their computers during the update.  Apple says that could result in the computer failing to start.

Customers ordering their iMacs for the holidays were disappointed when shipments were delayed past the holiday season.  Apple claimed this was due to the high demand and refused to address speculation that it was also due to the graphical problems on the machines.  The company's spokesperson stated, "The new iMac has been a huge hit and we are working hard to fulfill orders as quickly as possible.  We apologize for any inconvenience or delay in delivery this may cause our customers."

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Quality control?
By omnicronx on 12/22/2009 12:39:15 PM , Rating: 3
How does this ever make it through Quality control?? This is a VISUAL issue, the most basic and easiest problem to notice.

Apple had to of known about this issue, which is my gripe. I know this stuff happens, and is not exclusive to Apple, its just the way they dealt with it.

And of course somehow Apple always seems to be able to fix issues like these with a 'software patch'. How is it always a software patch? Making a crappy work around for a hardware issue is rarely a good solution, and when you consider that Apple just flat out does not recall their products, you would have to assume that this happens every now and then. Its just not possible to fix every single hardware issue you have with a software patch, I don't care who you are.

Of course that would go against the 'Just Works' philosophy.. one of these days Apple, its going to bite you in the ***, and then you are going to wish you were truthful with your ever so faithful customers.

RE: Quality control?
By hiscross on 12/22/09, Rating: -1
RE: Quality control?
By damianrobertjones on 12/23/09, Rating: 0
RE: Quality control?
By hiscross on 12/23/09, Rating: 0
RE: Quality control?
By seamonkey79 on 12/23/2009 5:44:30 PM , Rating: 1
...are you a moron, or do you just play one on the internet?

RE: Quality control?
By hiscross on 12/24/2009 4:02:43 PM , Rating: 1
Why no. That said, what does "mac uses the same hardware as macs" mean?

RE: Quality control?
By KoolAidMan1 on 12/23/2009 12:31:50 AM , Rating: 2
First, this is an issue that is affecting a small percentage of customers. Second, based on reading support forums it is a problem that doesn't seem to pop up until after several days or a week. Restarting fixes the problem for several days and then it pops up again. Yeah it sucks that its been a problem but hopefully the new GPU firmware takes care of this.

FWIW, I have a 27" i7 860 iMac sitting next to my i7 860 Windows PC. I was reading forums because I was worried that I may be affected but my iMac works flawlessly.

RE: Quality control?
By R3T4rd on 12/23/2009 6:19:15 AM , Rating: 2
Knowing Apple, it wouldn't surprise me if they disabled certain hardware part of the video card/Mobo through the so called "patch" (Through BIOS) while on the Standard Windows PC, it works just fine - in essence Apple cripples the hardware to get rid of the issue....and doesn't let the customer know. Well, most Apple customers are too "ignorant" to know anything anyways because it just works.

RE: Quality control?
By bernardl on 12/23/2009 4:35:22 PM , Rating: 2
Well, most Apple customers are too "ignorant" to know anything anyways because it just works.

Right, that makes a lot of sense...

Bernard, a Win XP, Win 7, OSX and refrigerator 2.0 user.

"A politician stumbles over himself... Then they pick it out. They edit it. He runs the clip, and then he makes a funny face, and the whole audience has a Pavlovian response." -- Joe Scarborough on John Stewart over Jim Cramer

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