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Print 48 comment(s) - last by sinful.. on Dec 23 at 2:28 PM


$4,000 laser mouse
Simply a coincidence, or payback from scorned employees?

Maybe it's a coincidence, but Dell's recent round of layoffs seems to have sparked a flurry of price mistakes on Dell.com. According to the Wall Street Journal, Dell has plans to lay off 16 percent of its 4,500 strong workforce in Malaysia -- that means that 700 people will be out of a job by the end of June 2010.

Interestingly enough, around the same time the layoffs were announced, numerous price mistakes started hitting Dell's website. Deals site Slickdeals was the first to notice the steady stream of price mistakes with one of the more popular finds being a 3.2GHz dual-core Xeon 5060 processor for a mere $10.99. Other popular pricing errors included a Xeon E3110 (3GHz) for $16.99, a Xeon E5450 (3GHz) for $39.99, and a Xeon L5430 (2.66GHz) for $12.99.

While extremely low-priced processors were being snapped up by people looking to make a quick flip on eBay -- in the slim chance that the orders actually go through -- there are other price mistakes that aren't such hot deals. A 120GB 7200 RPM SATA hard drive for a Dell Studio 1735 is listed at a whopping $21,000 while a laser mouse is going for a cool $4,000. Another humorous addition is an Inspiron AC adapter for $710.

Dell may be laying off 700 employees, but it seems as though its remaining employees will be working overtime to flag the thousands of orders that have likely been processed for the ultra-cheap Xeons.

Now we can't be sure that the two events are related, but something smells fishy for sure at Dell today.



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RE: Dell service quality is
By Ristogod on 12/17/2009 9:40:14 AM , Rating: 0
Indeed. They are one company that really deserves to go out of business. They don't really deal in customer service. They take the same approach that companies like GM did, with the mentality they are too big to fail, and too big to care about the customer. "Who cares if we piss everyone off? They'll keep buying them. What else would they buy?"


RE: Dell service quality is
By jonmcc33 on 12/17/2009 10:55:06 AM , Rating: 4
HP would be a close second. Their print driver packages are garbage now and their customer service is the worst, worse than Dell from my experience.


RE: Dell service quality is
By Chadder007 on 12/17/2009 8:52:54 PM , Rating: 1
Whose customer support doesn't suck now?
People are getting what they paid for by wanting cheaper and cheaper systems and letting the companies get away with outsourcing all of the support.


RE: Dell service quality is
By Motoman on 12/18/2009 10:18:51 AM , Rating: 5
It's not that consumers are letting big companies "get away with" poor customer support. It's that consumers are unwilling to pay more for a product from a company that provides good customer support.

The mindset of the consumer has become to buy a given product for the cheapest price possible, ignoring any ramification that may come with that.

...which is fine, in as much as it is what it is, but then you need to stop bitching about companies with bad support, or having lost your job to an overseas worker, because it's consumer behavior that punishes companies into the lowest possible price bracket all the time.


RE: Dell service quality is
By plowak on 12/18/2009 5:10:52 PM , Rating: 3
Excellent service from HP: returned a laptop for repair and the turnaround time was one day - excluding two days each way for shipping on their dime. Got back on Dec 16.


RE: Dell service quality is
By Lerianis on 12/22/2009 5:54:29 AM , Rating: 2
Well, with printer drivers... yeah, HP is BAD AS HELL.... with other stuff, they are pretty good.

Their desktops and laptops are pretty good when it comes down to it.... I have one 5 year+ old desktop that is still going strong, though I had to have the motherboard replaced recently by HP because when the power supply failed, it fried the motherboard somehow!


RE: Dell service quality is
By callmeroy on 12/22/2009 9:55:04 AM , Rating: 2
Thank you for pointing out HP's drivers -- I'm glad someone else confirms they are crap besides just me.

I love the HUGE file size for a stupid driver to just get a stinking printer to print a damn document. Or the stupid graphical nature of the UI and how it takes 300 years for the printer to install.

What ever happened to the "old" days of you just download a driver to your hard drive and install it locally in about 5 minutes and BAM..your printer is up and running.

BTW...customer service is crap EVERYWHERE today --- across all industries....hell around here merchants don't even say thank you that often.


RE: Dell service quality is
By sinful on 12/23/2009 2:28:02 PM , Rating: 2
quote:
HP would be a close second. Their print driver packages are garbage now and their customer service is the worst, worse than Dell from my experience.



HP's print drivers are horrific; drivers for their "All-in-one" printers are even WORSE.

What's sad is that they used to be OK, but now they're just junk. Installing a printer/scanner should not take 30 minutes while the drivers try to "detect" the printer.

And once installed, good luck at actually having anything scan correctly, without it crashing/not detecting the printer, etc.

Oh, but hey, at least it tells you your toner is at 67.5% every 30 seconds... and oh look, it tells me when I printed something! Thanks! I wouldn't have guessed that it would print something when I told it to print! It's like a big announcement... "hey, it WORKED this time!"
LOL


"Nowadays you can buy a CPU cheaper than the CPU fan." -- Unnamed AMD executive











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