Print 48 comment(s) - last by sinful.. on Dec 23 at 2:28 PM

$4,000 laser mouse
Simply a coincidence, or payback from scorned employees?

Maybe it's a coincidence, but Dell's recent round of layoffs seems to have sparked a flurry of price mistakes on According to the Wall Street Journal, Dell has plans to lay off 16 percent of its 4,500 strong workforce in Malaysia -- that means that 700 people will be out of a job by the end of June 2010.

Interestingly enough, around the same time the layoffs were announced, numerous price mistakes started hitting Dell's website. Deals site Slickdeals was the first to notice the steady stream of price mistakes with one of the more popular finds being a 3.2GHz dual-core Xeon 5060 processor for a mere $10.99. Other popular pricing errors included a Xeon E3110 (3GHz) for $16.99, a Xeon E5450 (3GHz) for $39.99, and a Xeon L5430 (2.66GHz) for $12.99.

While extremely low-priced processors were being snapped up by people looking to make a quick flip on eBay -- in the slim chance that the orders actually go through -- there are other price mistakes that aren't such hot deals. A 120GB 7200 RPM SATA hard drive for a Dell Studio 1735 is listed at a whopping $21,000 while a laser mouse is going for a cool $4,000. Another humorous addition is an Inspiron AC adapter for $710.

Dell may be laying off 700 employees, but it seems as though its remaining employees will be working overtime to flag the thousands of orders that have likely been processed for the ultra-cheap Xeons.

Now we can't be sure that the two events are related, but something smells fishy for sure at Dell today.

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Dell service quality is
By sviola on 12/17/2009 7:15:29 AM , Rating: 5
I don´t know what is going on inside Dell, but they sure need to get their act together. They used to have great customer service (which led me to buy some stuff from them in the past few years) but lately, their services are terrible. And I have experience on this:

Last month, I bought a XPS m1340, for my wife, so she would have a light, but powerful notebook so she could work on her thesis and since then, it´s been a nightmare. First they gave me a 15 business day timeframe for delivery (which I already think is over the top, to deliver a machine, which all they have to do is set up the image and send it through mail). Then, for my surprise, 2 weeks later, they changed the delivery for 30 business days without giving me notice. Then, after complaining and discussing with their staff, they cancelled my order (without notice as well), placed a new one and had no delivery date. When I called, they said it would take another 30 business days (which would mean a february delivery).

Now, taking 2 months to deliver a notebook is unbelievable. What makes me even mored pissed, is that I went to an electronics shop this week and the same notebook was available there for purchase and go. So, I called them again and asked to cancel the purchase, which they did, but cancelling the debt on the CC takes 20 business days. Unfreaking unbelievable...So, in the end I got no notebook, no money to buy another one (which will probably be a Sony or HP) and a lawsuit against Dell (as here in BRazil our consumer protection laws punish this kind of thing, but you need to go through the courts to have it effective).

So, here is my advice: DON´T BUY DELL!!

RE: Dell service quality is
By frobizzle on 12/17/2009 9:05:45 AM , Rating: 4
Dell has always been little more than a steaming, festering, puddle of maggot-infested horse manure. I'm surprised it took you this long to figure that out!

RE: Dell service quality is
By Ristogod on 12/17/09, Rating: 0
RE: Dell service quality is
By jonmcc33 on 12/17/2009 10:55:06 AM , Rating: 4
HP would be a close second. Their print driver packages are garbage now and their customer service is the worst, worse than Dell from my experience.

RE: Dell service quality is
By Chadder007 on 12/17/2009 8:52:54 PM , Rating: 1
Whose customer support doesn't suck now?
People are getting what they paid for by wanting cheaper and cheaper systems and letting the companies get away with outsourcing all of the support.

RE: Dell service quality is
By Motoman on 12/18/2009 10:18:51 AM , Rating: 5
It's not that consumers are letting big companies "get away with" poor customer support. It's that consumers are unwilling to pay more for a product from a company that provides good customer support.

The mindset of the consumer has become to buy a given product for the cheapest price possible, ignoring any ramification that may come with that.

...which is fine, in as much as it is what it is, but then you need to stop bitching about companies with bad support, or having lost your job to an overseas worker, because it's consumer behavior that punishes companies into the lowest possible price bracket all the time.

RE: Dell service quality is
By plowak on 12/18/2009 5:10:52 PM , Rating: 3
Excellent service from HP: returned a laptop for repair and the turnaround time was one day - excluding two days each way for shipping on their dime. Got back on Dec 16.

RE: Dell service quality is
By Lerianis on 12/22/2009 5:54:29 AM , Rating: 2
Well, with printer drivers... yeah, HP is BAD AS HELL.... with other stuff, they are pretty good.

Their desktops and laptops are pretty good when it comes down to it.... I have one 5 year+ old desktop that is still going strong, though I had to have the motherboard replaced recently by HP because when the power supply failed, it fried the motherboard somehow!

RE: Dell service quality is
By callmeroy on 12/22/2009 9:55:04 AM , Rating: 2
Thank you for pointing out HP's drivers -- I'm glad someone else confirms they are crap besides just me.

I love the HUGE file size for a stupid driver to just get a stinking printer to print a damn document. Or the stupid graphical nature of the UI and how it takes 300 years for the printer to install.

What ever happened to the "old" days of you just download a driver to your hard drive and install it locally in about 5 minutes and BAM..your printer is up and running.

BTW...customer service is crap EVERYWHERE today --- across all industries....hell around here merchants don't even say thank you that often.

RE: Dell service quality is
By sinful on 12/23/2009 2:28:02 PM , Rating: 2
HP would be a close second. Their print driver packages are garbage now and their customer service is the worst, worse than Dell from my experience.

HP's print drivers are horrific; drivers for their "All-in-one" printers are even WORSE.

What's sad is that they used to be OK, but now they're just junk. Installing a printer/scanner should not take 30 minutes while the drivers try to "detect" the printer.

And once installed, good luck at actually having anything scan correctly, without it crashing/not detecting the printer, etc.

Oh, but hey, at least it tells you your toner is at 67.5% every 30 seconds... and oh look, it tells me when I printed something! Thanks! I wouldn't have guessed that it would print something when I told it to print! It's like a big announcement... "hey, it WORKED this time!"

RE: Dell service quality is
By messyunkempt on 12/17/2009 10:25:48 AM , Rating: 2
Definately. I've had nothing but trouble from them in all my dealings with them. The response from me and a collegue when 30 dells turned up for us to install, 'ermmm ok, so when are the COMPUTERS turning up?'. We then proceded to make a small fort out of the boxes just to make sure we actually got some value out of the purchase.

RE: Dell service quality is
By Chernobyl68 on 12/17/2009 12:15:07 PM , Rating: 2
Not true. Back in the 90's they were the ones to beat. But its been all downhill from there.

RE: Dell service quality is
By noxipoo on 12/17/2009 1:07:51 PM , Rating: 2
i only deal with their enterprise/server groups and i have no complaints. always talk to an american and they are knowledgeable.

By InsaneScientist on 12/17/2009 1:53:00 PM , Rating: 2
Ditto here. Not an issue in the Enterprise, Small Business, or Education spaces. :)

However, I haven't ever bought anything from their consumer division, so I can't speak to that part...

RE: Dell service quality is
By jonmcc33 on 12/17/2009 2:55:59 PM , Rating: 2
I got a DCSE and FastTrack account through my last company. No need to talk to anyone. Just pick the parts for replacement and they are there the next day.

RE: Dell service quality is
By T2k on 12/22/09, Rating: 0
RE: Dell service quality is
By Belard on 12/17/2009 2:29:20 PM , Rating: 2
Thats pretty bad... in the USA, its usually 15~30 days to get a Dell computer from their website.

But yeah, Dell does suck here too. When my clients need a notebook, I order ThinkPads from Lenovo. I don't know how good Lenovo is where you are, but you may want to check them out.

I've ordered 6 Thinkpads in 2 years. Each time, the system says "15" days for delivery... once, "30 days" because it was the new ThinkPad T400s. But in every order - typical delivery has been 7~9 days, including the T400s!

So check them out.

RE: Dell service quality is
By Golgatha on 12/17/2009 3:39:07 PM , Rating: 4
Lenovo - From placing the order, to getting it to my house...10 days. They also imaged it with Vista instead of Win7, but they sent an overnight box without me asking to have it sent in and reimaged. They also provided a free 1 year warranty extension for my time and trouble. Finally, they are sending the reimaging software to me free of charge so I can restore the Win7 image myself in the future if I need to.

RE: Dell service quality is
By Enigmatic on 12/18/2009 11:49:40 PM , Rating: 3
One bad experience = DON'T BUY DELL

Systematic reviews on customer service are what counts, but I can't seem to find one unfortunately. For example: I've shopped at Newegg a bunch of times and have had only positive experiences with UPS. But search UPS sucks, UPS horror stories, Purolator > UPS, etc. into Google and obviously a million people will say otherwise.

Anecdote is pointless, I am astonished that more people don't seem to consider this.

By inperfectdarkness on 12/19/2009 10:34:00 AM , Rating: 2
sager FTMFW

"We basically took a look at this situation and said, this is bullshit." -- Newegg Chief Legal Officer Lee Cheng's take on patent troll Soverain

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