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Dell has 100 employees Tweeting specials

Social networking is very popular among online users, and many businesses are using these same social networks to interact with customers and potential employees. With the poor global economy, Dell is looking for any and all methods that can be used to increase the sales of its computers.

In June of 2009, Dell announced that it had racked up $3 million in sales that its internal tracking software directly attributed to its Twitter use. Dell sends out special deals over its Twitter channels in many different countries. That may not sound like a lot of money to a company that rakes in billions and is the third largest computer shipper in the world, but it is significant and growing robustly.

Bloomberg reports that Dell has now racked up $6.5 million in sales that are directly related to Twitter. In six months, Dell has more than doubled its sales via Twitter. Dell's Manish Mehta, VP of Dell's online unit, said that the number of Twitter followers for Dell's Tweets numbers 1.5 million. That number represents a growth of 23% in the past three months.

Dell has over 100 workers who send out the tweets over 35 different channels. The big increase in sales attributed to Twitter isn’t in the U.S. alone, Brazilian shoppers alone racked up $800,000 in sales via Twitter.

Mehta said, "It’s a very vibrant channel for us and it’s growing aggressively. It’s not just our reach and growth that has progressed; it’s that it’s happening globally."

Dell is currently using Twitter across 12 different countries counting the U.S. and Brazil as well as Mexico, China, and Japan among others. Twitter is currently the third most popular social networking site around. Dell also uses Facebook, MySpace, and YouTube as marketing avenues. Twitter recently closed a new round of funding that valued the company at $1 billion.



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Does It Matter?
By mindless1 on 12/9/2009 10:44:27 PM , Rating: 2
If someone was going to buy a Dell, does it really matter if they clicked through from Twitter or somewhere else?

The real question is how do you use that crystal ball you would need to see what the sales figures would've been if Twitter hadn't existed.

Certainly many who bought something would have if they had not seen the tweets, after all they bought because they perceived a need or want that does not generally appear magically because of a tweet.




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