Print 44 comment(s) - last by shortylickens.. on Dec 5 at 6:35 AM

Dell Latitude E6400, one of Dell's "problem children"
Dell is aggressively trying to keep its hardware failures under wraps

Apparently Apple is not the only major OEM to have some serious quality control issues/BIOS issues.  Dell is facing what is being dubbed as "throttlegate" -- what boils down to a mess up performance problems on its popular E6400, E6500, and XPS laptops.  And to make matters worse for itself, Dell has begun to censor user posts -- a technique that seldom works on the internet world of vocal opinions and cached pages.

What appears to be happening on the select Dell models is that when the processor warms up slightly, a throttling mechanism kicks in, cutting the CPU performance by 95 percent or more.  Any running applications are thus slowed to a crawl -- the computer acts as if it is frozen.  The CPU slowly kicks back in, but even after regaining its composure slightly, only reaches about 50 percent of the initial clock speed.

Dell's users have been complaining about the problems on the company's support forums.  In what appears to be a desperate attempt to save face, the company has begun banning troublesome complainers and deleting their posts.  One prolific user that has been banned, "Tinkerdude", has actually release an extensive 59-page analysis of the problems dubbed "Performance loss during normal operation in a Dell Latitude E6500 laptop due to processor and bus clock throttling".  That document can be found here (PDF).

The issues affecting the Studio XPS 1645 appear to be similar, but less debilitating.  Its issues seem to center around an inadequate AC adapter, according to a forum thread.  While Dell hasn't respond to the E6400/E6500 problems, it is shipping beefier replacement adapters to XPS owners who call and complain.

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Ouch - talk about shooting on self in the foot
By BZDTemp on 12/1/2009 2:28:14 PM , Rating: 4
I just googled "Throttlegate" and the story is all over. Not only does Dell seem to have an hardware issue but they look like scumbags for trying to cover it up.

It seems the pdf-mentioned is not to be found at the moment but there is plenty of info and interestingly it may be the problem is in fact due to under-powered PSU's. If it is the PSU that means an easy fix (which again means Dell is even more stupid).

By StevoLincolnite on 12/1/2009 10:52:39 PM , Rating: 3
That's what I find funny, what do these company's achieve at censoring people on there websites? All it does is make the customer angry and plaster it all over the Internet. - You get worst publicity when the customer is angry compared to when a customer is looking for a solution to there issue, and censoring isn't going to fix there problem.

Dell has lost the plot and it's touch with it's customers in my eyes, they used to make decent machines, probably part of the reason they are no longer the top dog as far as sales is concerned.

I was impressed with Toshiba, I spilt an entire cup of coffee all over the keyboard about a week after I just bought it, and they happily replaced the entire machine despite it being my fault, free of charge.

Then the Power Supply Units... In general PSU's from Dell, Acer, HP etc' are usually never top-quality units anyway, and most of the time they are "Just good enough" to power the system.

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