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Print 44 comment(s) - last by shortylickens.. on Dec 5 at 6:35 AM


Dell Latitude E6400, one of Dell's "problem children"
Dell is aggressively trying to keep its hardware failures under wraps

Apparently Apple is not the only major OEM to have some serious quality control issues/BIOS issues.  Dell is facing what is being dubbed as "throttlegate" -- what boils down to a mess up performance problems on its popular E6400, E6500, and XPS laptops.  And to make matters worse for itself, Dell has begun to censor user posts -- a technique that seldom works on the internet world of vocal opinions and cached pages.

What appears to be happening on the select Dell models is that when the processor warms up slightly, a throttling mechanism kicks in, cutting the CPU performance by 95 percent or more.  Any running applications are thus slowed to a crawl -- the computer acts as if it is frozen.  The CPU slowly kicks back in, but even after regaining its composure slightly, only reaches about 50 percent of the initial clock speed.

Dell's users have been complaining about the problems on the company's support forums.  In what appears to be a desperate attempt to save face, the company has begun banning troublesome complainers and deleting their posts.  One prolific user that has been banned, "Tinkerdude", has actually release an extensive 59-page analysis of the problems dubbed "Performance loss during normal operation in a Dell Latitude E6500 laptop due to processor and bus clock throttling".  That document can be found here (PDF).

The issues affecting the Studio XPS 1645 appear to be similar, but less debilitating.  Its issues seem to center around an inadequate AC adapter, according to a forum thread.  While Dell hasn't respond to the E6400/E6500 problems, it is shipping beefier replacement adapters to XPS owners who call and complain.



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stupid idea
By rika13 on 12/1/2009 2:12:42 PM , Rating: 5
bad for business to attack your customers, it WILL get out and cost you sales

best business decision is to just eat the damn crow and fix the things




RE: stupid idea
By kattanna on 12/1/2009 2:20:37 PM , Rating: 5
unless your apple, then its OK


RE: stupid idea
By amanojaku on 12/1/2009 2:39:43 PM , Rating: 5
What are you talking about? Apple doesn't produce faulty products.

<On the Internet, no one can see you smirk>


RE: stupid idea
By Samus on 12/2/2009 3:22:51 AM , Rating: 2
similarly, my last dell was a 700m, and i will never buy any of their shit again after the plethora of problems that laptop had.

http://www.notebookforums.com/thread137989.html

for years there was a website called www.recall700m.com but it no longer exists (rumors are dell shut it down for slander) asking dell to resolve just the audio issues with the notebook by sending pcmcia audio cards to customers who requested them. the audio circuit in the motherboard was faulty and there was no other reasonable fix since replacing the motherboard was the only internal solution.

owners of the 700m were further insulted with the release a year later of the 710m, a refresh of the 700m, which had the same fucking problems.

they had a year to fix the problem, and didn't. i remember over 10,000 users signed a petition asking for a recall of the 700m. thats 10,000 customers dell may have lost. that's a shitload of customers.

this company must imagine their hardware problems don't exist.


RE: stupid idea
By bennyg on 12/2/2009 8:38:55 AM , Rating: 2
I have Vostro 1500, this thing is rock solid

... [touches wood] ...

but I bought it as a second with no warranty and have regularly serviced it myself (cleaning, thermal goop etc) for 2 years. Maybe that's why it's fine.

I could also say I've had no issues with TS since I've never had to call them... well only once, hung up when I heard what they wanted me to pay for a new AC adapter !?!!!


RE: stupid idea
By kellehair on 12/2/2009 9:39:51 AM , Rating: 2
I have a Vostro 1500 myself. I've had no problems so far but I do have the ticking time bomb 8600M in it. Both Nvidia and Dell are to blame for that fiasco.


RE: stupid idea
By Cypherdude1 on 12/2/2009 11:21:40 AM , Rating: 2
quote:
One prolific user that has been banned, "Tinkerdude", has actually release an extensive 59-page analysis of the problems dubbed "Performance loss during normal operation in a Dell Latitude E6500 laptop due to processor and bus clock throttling". That document can be found here (PDF).
The link you provided:
http://www.sigmirror.com/files/44490_iweoz/throttl...
is not valid or cannot be accessed by non-members. I did a search for this PDF and found nothing.


RE: stupid idea
By Viditor on 12/2/2009 6:40:32 PM , Rating: 2
His link worked fine for me...


RE: stupid idea
By stimudent on 12/1/2009 2:37:28 PM , Rating: 3
These tactics will ensure that the customer never fully learns about these things. Then there's the marketing - cute jingles, colorful logos, and pretty female models smiling in the ads will be an added distraction.


RE: stupid idea
By jonmcc33 on 12/1/2009 4:26:14 PM , Rating: 2
quote:
These tactics will ensure that the customer never fully learns about these things.


What are you talking about? Apple never uses any cute models in their ads.

/sarcasm


RE: stupid idea
By The0ne on 12/1/2009 2:52:58 PM , Rating: 2
Thinking twice to not go with Dell for laptops now. I hate shady businesses but who doesn't :D


RE: stupid idea
By MrBlastman on 12/1/2009 3:00:32 PM , Rating: 1
Their new un-slogan:

Oh hell, what's that smell?

His Dell expoded, toss it in a well!

:-|

To companies that silence their customers in retribution for their complaints, I send a big:

<^> {O_O} <^> to them. I salute you Dell.


RE: stupid idea
By Parhel on 12/1/2009 3:03:33 PM , Rating: 5
quote:
best business decision is to just eat the damn crow and fix the things


I think first I would try rolling out an automatic firmware update that rendered all Dell computers incapable of viewing anti-Dell material on the web. If that didn't work, then maybe I'd fess up.


RE: stupid idea
By shortylickens on 12/5/2009 6:35:12 AM , Rating: 2
Yeah, a computer company should know in the modern world, you really cant keep information a secret. It only takes one person to leak the story and in an instant, the whole world knows.
Of course, the flip side of that is infamy only lasts about 15 minutes and in a little while no one will remember this and sales will jump up again.


"My sex life is pretty good" -- Steve Jobs' random musings during the 2010 D8 conference














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