Print 82 comment(s) - last by macthemechanic.. on Nov 28 at 12:44 AM

Some of the new iMacs Apple shipped won't boot, while others have cracked screens.
"It Just Works" -- Apple, Inc.

Apple has certainly had its share of quality issues on its high-end OS-X-sporting notebooks and PCs.  From hard drive (SATA) issues to display issues, Apple has been unable to remedy many of these issues despite repeated firmware updates and in some cases has left those affected to deal with the mess on their own.  To add a bit of irony to such problems, Apple is infamous for its slogan "it just works", which it has used to poke fun at its "buggy" PC competitors.

Now those ordering the company's new iMacs are experiencing a wealth of new problems.  Customers ordering the Intel Core i7 Nehalem-powered machines are finding their Macintosh dream machines coming with a unsightly cracked screens [Source: Apple Support Forums].  Others are finding that their new unit simply won't boot.  Among those with the latter problem are editors at Engadget, who received a non-booting unit for their review.

The bottom-left corner is almost unanimously the site of the screen cracking, so Apple may have a quality control issue with its shipping packaging, some have speculated.  On Apple's support forums, a user "scopro" describes, "There's no apparent damage to the styrofoam or box so it looks like that's a weak spot in the screen and how they are being packed in the boxes.  Hopefully Apple will improve their packaging for these larger iMacs as it may take until Dec. 7 for my replacement to arrive."

As the comment implied, Apple is shipping replacement units and hopefully most of these will arrive by Christmas -- considering that many are likely gifts.  Unfortunately for those looking to get an i7 iMac, they have to take their chances and order online, as the 2.8GHz Intel Core i7 860 processor is offered as a $200 built-to-order option (total price is $2199) on the new 27" iMac, and thus is not available at Apple stores.  A 2.66 GHz Core i5 750 27" iMac is also available online for $1999.

The new iMacs -- if they're not non-booting or otherwise marred -- pack some nice improvements.  The most significant improvement is obviously the new Intel Core i7 processor, which sports 8 MB of L3 cache and an improved design.  The new iMac also ships with a wireless keyboard and the new Magic Mouse.  It can support up to 16 GB of memory.  The new machines come with a large and attractive (if not cracked) 16:9 screen with a 2560x1440 pixel resolution.  They also ship with Apple's new operating system, Snow Leopard, and are ready for Windows 7 (via Bootcamp) to help Mac owners get their gaming fix (for the small crowd of Mac owners that are also PC gamers).

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RE: Disappointed
By macthemechanic on 11/25/2009 3:27:02 PM , Rating: 1
I'm sorry you had a bad experience lasting 3 years. It does appear like you basically didn't know how to do various tasks in OS X. I also hated receiving the answer to re-install the OS, as I've gotten that from technical people for both Windows, OS X and Linux over the years. What they are really telling you is that they either don't know or don't have the time to troubleshoot it. If you had paid support, you should demand they fix it. Simply re-installing any OS as the first response is ridiculous.

I too have thousands and thousands of family photos and regularly manage them on my OS X based computer. From what you describe, there sounds like several things that may have happened. Spotlight is similar to Microsoft's Search engine. Each must index in the background. With either OS, you must be patient and not assume it is a hung task when the computer is busy. You can verify this in Windows easily, and just as easy in OS using the Activity Monitor (similar to Task Manager).

I have to say though that some of the problems you described are due to impatience and a basic lack of understanding of how to run the system. A point is that somehow you managed to boot OS X into a mode that runs like Linux that allows the GUI to be shut down. This is usually used for diagnostic purposes and can quite easily be disengaged if you prefer. The norm is to just press the power on button and it automatically boots into the Gui, much like Windows.

RE: Disappointed
By Gary Oak on 11/25/2009 5:58:08 PM , Rating: 3
Apparently you missed a few things in his post. he said the machine KP'd on him. KP means Kernel panic, meaning the machine didnt "hang" or "pause" it had a fatal error. KP is basically the same as the blue screen of death.

If fixing the GUI issue was really that simple, I'm sure he would have figured it out, and not be able to say "No one can explain to this day why when I shut down OS X it would only shut down the GUI and take me to the command line."

RE: Disappointed
By macthemechanic on 11/28/2009 12:44:08 AM , Rating: 1
No, I got that he was having problems with the machine. It would appear that there has been some Darwin (Unix) changes happening on his machine. The lockups can be memory related (just like in Windows), or System tampering. I suspect something or someone may have been making changes to files incorrectly. The shutdown to command line option sounds like the machine was booting into verbose mode (much like Linux options). This can be done two ways, either holding Command V or setting it via command line. Note this link:

I have run Windows systems since Windows first came out in the 80s. I've been running Macs at home and at work since 2000. The only time I've seen what was described was either memory problems, or some errant install program from a untested download from the Internet. I had a firewall program from a normally trusted vendor, go awry once and change ownership on several System files, while attempting to replace others. It didn't go well. The machine locked up. After looking through the logs, the offending software was easily found and removed. The vendor was notified. I'm sorry for this guys problems with his machine. From his writings, it sounds like he's more suited to staying Windows as he seems comfortable and more knowledgeable with it.


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