Print 82 comment(s) - last by macthemechanic.. on Nov 28 at 12:44 AM

Some of the new iMacs Apple shipped won't boot, while others have cracked screens.
"It Just Works" -- Apple, Inc.

Apple has certainly had its share of quality issues on its high-end OS-X-sporting notebooks and PCs.  From hard drive (SATA) issues to display issues, Apple has been unable to remedy many of these issues despite repeated firmware updates and in some cases has left those affected to deal with the mess on their own.  To add a bit of irony to such problems, Apple is infamous for its slogan "it just works", which it has used to poke fun at its "buggy" PC competitors.

Now those ordering the company's new iMacs are experiencing a wealth of new problems.  Customers ordering the Intel Core i7 Nehalem-powered machines are finding their Macintosh dream machines coming with a unsightly cracked screens [Source: Apple Support Forums].  Others are finding that their new unit simply won't boot.  Among those with the latter problem are editors at Engadget, who received a non-booting unit for their review.

The bottom-left corner is almost unanimously the site of the screen cracking, so Apple may have a quality control issue with its shipping packaging, some have speculated.  On Apple's support forums, a user "scopro" describes, "There's no apparent damage to the styrofoam or box so it looks like that's a weak spot in the screen and how they are being packed in the boxes.  Hopefully Apple will improve their packaging for these larger iMacs as it may take until Dec. 7 for my replacement to arrive."

As the comment implied, Apple is shipping replacement units and hopefully most of these will arrive by Christmas -- considering that many are likely gifts.  Unfortunately for those looking to get an i7 iMac, they have to take their chances and order online, as the 2.8GHz Intel Core i7 860 processor is offered as a $200 built-to-order option (total price is $2199) on the new 27" iMac, and thus is not available at Apple stores.  A 2.66 GHz Core i5 750 27" iMac is also available online for $1999.

The new iMacs -- if they're not non-booting or otherwise marred -- pack some nice improvements.  The most significant improvement is obviously the new Intel Core i7 processor, which sports 8 MB of L3 cache and an improved design.  The new iMac also ships with a wireless keyboard and the new Magic Mouse.  It can support up to 16 GB of memory.  The new machines come with a large and attractive (if not cracked) 16:9 screen with a 2560x1440 pixel resolution.  They also ship with Apple's new operating system, Snow Leopard, and are ready for Windows 7 (via Bootcamp) to help Mac owners get their gaming fix (for the small crowd of Mac owners that are also PC gamers).

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RE: Disappointed
By damianrobertjones on 11/25/2009 5:32:07 AM , Rating: 1
I dare you to actually open your mind. Neither windows or osx are perfect and there's only so many ways you can open a picture, write a letter and of course, browse the web.

I choose to spend my money and when I do, I usually try to find something that's suitable and worth the cash. For instance, I decided to purchase a £120 HP DX2400, slapped in a Q9650 with silly sized heatsink and fan, attached a 120m fan to the side of the case, along with a 9800 GX2 and Western Digital Black 32mb cached 7200rpm drive. Ohh, it's fast, so very fast. Many wouldn't bother but it was runs like a dream first time, every time. Oh it’s so amazing, mmmm, ohh yeah, ugghh.

Windows 'is' a versatile operating system, running on so many machines and configurations that apple can only DREAM of such things. Please stay with apple, they deserve you. (A lot of mac converts are people that trashed their machines time after time due to malware, installed rubbish and of course... infections caused due to trying to find... pron!)

I also dare you to write using paragraphs

RE: Disappointed
By damianrobertjones on 11/25/2009 5:34:07 AM , Rating: 2
P.s. There's nothing high class about having the same internal components as standard pcs. You may have a ferrari kit for an MR2 Turbo, but at the end of the day, it's still the same under all the 'shiny bits'

RE: Disappointed
By Nik00117 on 11/25/2009 7:22:39 AM , Rating: 2
But it's still pretty.

This is actually how MAC is going keep their reliability ratings up, if we can't turn it on we can't test it can we?

RE: Disappointed
By damianrobertjones on 11/25/2009 8:09:39 AM , Rating: 2

RE: Disappointed
By RjBass on 11/25/2009 9:49:00 AM , Rating: 3
I don't know about pretty.

Just two days ago I was walking around Logan Int Airport and was looking at all the laptops people were using. I saw a lot of Macs, and while that design may have been pretty for a few years, it looks rather old and tired now. All the Macs looked exactly the same, it was as if I was looking at a bunch of sheep, as I couldn't tell the difference between any of them simply by their shell.

I remember once, years ago, somebody gave Dell a hard time, said Dell computers all look the same, boring and black. Well to me, Apple is falling into the same rut. They all look the same boring white. No various colors, no various keyboard options, just boring white.

OS X may be a really nice OS, and Mac's may have nice hardware under the hood, but I still like options.

“We do believe we have a moral responsibility to keep porn off the iPhone.” -- Steve Jobs

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