Print 82 comment(s) - last by macthemechanic.. on Nov 28 at 12:44 AM

Some of the new iMacs Apple shipped won't boot, while others have cracked screens.
"It Just Works" -- Apple, Inc.

Apple has certainly had its share of quality issues on its high-end OS-X-sporting notebooks and PCs.  From hard drive (SATA) issues to display issues, Apple has been unable to remedy many of these issues despite repeated firmware updates and in some cases has left those affected to deal with the mess on their own.  To add a bit of irony to such problems, Apple is infamous for its slogan "it just works", which it has used to poke fun at its "buggy" PC competitors.

Now those ordering the company's new iMacs are experiencing a wealth of new problems.  Customers ordering the Intel Core i7 Nehalem-powered machines are finding their Macintosh dream machines coming with a unsightly cracked screens [Source: Apple Support Forums].  Others are finding that their new unit simply won't boot.  Among those with the latter problem are editors at Engadget, who received a non-booting unit for their review.

The bottom-left corner is almost unanimously the site of the screen cracking, so Apple may have a quality control issue with its shipping packaging, some have speculated.  On Apple's support forums, a user "scopro" describes, "There's no apparent damage to the styrofoam or box so it looks like that's a weak spot in the screen and how they are being packed in the boxes.  Hopefully Apple will improve their packaging for these larger iMacs as it may take until Dec. 7 for my replacement to arrive."

As the comment implied, Apple is shipping replacement units and hopefully most of these will arrive by Christmas -- considering that many are likely gifts.  Unfortunately for those looking to get an i7 iMac, they have to take their chances and order online, as the 2.8GHz Intel Core i7 860 processor is offered as a $200 built-to-order option (total price is $2199) on the new 27" iMac, and thus is not available at Apple stores.  A 2.66 GHz Core i5 750 27" iMac is also available online for $1999.

The new iMacs -- if they're not non-booting or otherwise marred -- pack some nice improvements.  The most significant improvement is obviously the new Intel Core i7 processor, which sports 8 MB of L3 cache and an improved design.  The new iMac also ships with a wireless keyboard and the new Magic Mouse.  It can support up to 16 GB of memory.  The new machines come with a large and attractive (if not cracked) 16:9 screen with a 2560x1440 pixel resolution.  They also ship with Apple's new operating system, Snow Leopard, and are ready for Windows 7 (via Bootcamp) to help Mac owners get their gaming fix (for the small crowd of Mac owners that are also PC gamers).

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RE: Disappointed
By Chiisuchianu on 11/24/2009 1:29:08 PM , Rating: 3
It doesn't include anything at all. Your assumption that they're superior in quality is based off their marketing and nothing else.

RE: Disappointed
By jonmcc33 on 11/24/2009 2:05:04 PM , Rating: 5
We all know what marketing does. I have yet to see a Subway sub look the way it does in any of their commercials.

The problem is that Apple uses comparison in their ads. When they say that any PC with Windows won't work and they claim that their Macs just work then that's an expectation and not marketing.

RE: Disappointed
By jhb116 on 11/24/2009 7:13:56 PM , Rating: 5
And the Irony - Microsoft gets sued over the whole Vista debacle (as it should), Verizon gets sued over its commercial (as it should not) but no word of Apple getting sued. Seems like an open and shut case - it just works - well not so much.

RE: Disappointed
By Strunf on 11/25/2009 7:38:28 AM , Rating: 3
Apple had to remove some ad campaign in the UK cause they were too "optimistic", give it a bet more time and they'll be sued like everyone else.

RE: Disappointed
By B3an on 11/25/2009 5:25:53 PM , Rating: 2
Apple have had to remove or change more than a couple of TV ads here in the U.K for things like false advertising.

The U.S needs to step up on this.

RE: Disappointed
By bennyg on 11/25/2009 8:08:13 AM , Rating: 2
ummm no, that would require a Mac owner to acknowledge they bought an inferior product...

No case if you can't find any witnesses to testify, so to speak.

RE: Disappointed
By FaaR on 11/26/2009 12:28:05 AM , Rating: 1
"Inferior" is an extremely relative - not to mention inflammable - term.

Apple products are certainly not inferior to the majority of PC hardware out there. Just taking a look at the cheap-ass stuff circulating in the marketplace shows as much, not just casings and keyboards, screens and whatnot, but mobos, add-in cards and so on. There's a multitude of simply bad, ill-fitting and substandard products out there.

Wether Apple hardware is comparable to the best in the PC camp is something nobody here is in a position to say for certain - any mass-produced item is susceptible to bad production runs and it's happened to ANY manufacturer you care to mention.

Of course, Apple being Apple means it's too tempting a target for all the haters out there, regardless of how deserved the criticism may be - or not be, perhaps. I can't help wonder why you people bother to heap this much bile on the company. You don't have to buy Apple stuff - I certainly don't - why do you even care?

Find something more useful to do with your time instead.

RE: Disappointed
By Alexstarfire on 11/26/2009 3:55:12 AM , Rating: 3
I have yet to come across a brand of anything that is just BAD, save for Hitachi Deskstars back in the day. Even the el cheapo motherboards that come in package deals with CPUs that have pretty much no features, options, or even support, for the most part, work just fine. I got this pretty off brand LCD screen, unless many of you have heard of DCLLCD before, and it's been over 3 years working just great.

I might not be in any real position, but top-of-the-line PC parts are most certainly better than what Apple offers. It's only logical since Apple is effectively just a sub-set of PC parts and are usually a little behind on the top parts that they offer. In terms of quality, I'd still say PC parts best them, but I suppose it depends on what factors you look at. If you just expect your parts to arrive in working order then just about every company is equal. As for what lasts longer.... I couldn't really say. I haven't replaced anything on my computer, save my monitor, because it died of old age. I have broken many a part because of overvolting and overheating and replaced many more parts just to get newer/better ones.

RE: Disappointed
By PrezWeezy on 11/25/2009 7:34:06 PM , Rating: 2
That's because Apple has the best team of lawyers in the world as far as I can tell. Their legal department must get paid bucco bucks as they seem to be able to almost anything they want.

RE: Disappointed
By Camikazi on 11/24/2009 2:09:02 PM , Rating: 2
Well yea :P I know that, so sad they can't even live up to their greater then all, better then the best image :/ Actually I don't like Macs, so it's not sad, just shows they are a PC company like any other and not infallible (hopefully others will see that too).

RE: Disappointed
By The0ne on 11/24/2009 9:40:41 PM , Rating: 2
People believe this pitch all the time. Our last CM (contract manufacturer) here in US had TONS of awards, especially from JD Power. But guess what they have little clue what quality is or the personnel to actually speak the language and implement it. The QA Manager was so ignorant/incompentent that she actually stormed out of my meeting because she was literally making a fool of herself hahahaha funniest sht I ever seen.

She was fired shortly after of complaints from me at all. And although our new CM's in China are not the best still, they are much better than the ones we worked with here. Our Chinese CM's do that as well. Tons of awards, tons of charts and team stuff. But once you sit down and start talking about quality there's absolutely no person qualify enough to have a conversation with.

How can a company function without anyone knowing how to record defects and take appropriate actions? See what I mean hahahahaha Nice awards and charts though :P

"Paying an extra $500 for a computer in this environment -- same piece of hardware -- paying $500 more to get a logo on it? I think that's a more challenging proposition for the average person than it used to be." -- Steve Ballmer

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