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Some of the new iMacs Apple shipped won't boot, while others have cracked screens.
"It Just Works" -- Apple, Inc.

Apple has certainly had its share of quality issues on its high-end OS-X-sporting notebooks and PCs.  From hard drive (SATA) issues to display issues, Apple has been unable to remedy many of these issues despite repeated firmware updates and in some cases has left those affected to deal with the mess on their own.  To add a bit of irony to such problems, Apple is infamous for its slogan "it just works", which it has used to poke fun at its "buggy" PC competitors.

Now those ordering the company's new iMacs are experiencing a wealth of new problems.  Customers ordering the Intel Core i7 Nehalem-powered machines are finding their Macintosh dream machines coming with a unsightly cracked screens [Source: Apple Support Forums].  Others are finding that their new unit simply won't boot.  Among those with the latter problem are editors at Engadget, who received a non-booting unit for their review.

The bottom-left corner is almost unanimously the site of the screen cracking, so Apple may have a quality control issue with its shipping packaging, some have speculated.  On Apple's support forums, a user "scopro" describes, "There's no apparent damage to the styrofoam or box so it looks like that's a weak spot in the screen and how they are being packed in the boxes.  Hopefully Apple will improve their packaging for these larger iMacs as it may take until Dec. 7 for my replacement to arrive."

As the comment implied, Apple is shipping replacement units and hopefully most of these will arrive by Christmas -- considering that many are likely gifts.  Unfortunately for those looking to get an i7 iMac, they have to take their chances and order online, as the 2.8GHz Intel Core i7 860 processor is offered as a $200 built-to-order option (total price is $2199) on the new 27" iMac, and thus is not available at Apple stores.  A 2.66 GHz Core i5 750 27" iMac is also available online for $1999.

The new iMacs -- if they're not non-booting or otherwise marred -- pack some nice improvements.  The most significant improvement is obviously the new Intel Core i7 processor, which sports 8 MB of L3 cache and an improved design.  The new iMac also ships with a wireless keyboard and the new Magic Mouse.  It can support up to 16 GB of memory.  The new machines come with a large and attractive (if not cracked) 16:9 screen with a 2560x1440 pixel resolution.  They also ship with Apple's new operating system, Snow Leopard, and are ready for Windows 7 (via Bootcamp) to help Mac owners get their gaming fix (for the small crowd of Mac owners that are also PC gamers).


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Lol
By Maharajamd on 11/24/2009 1:25:06 PM , Rating: -1
No see, they generally DON'T have issues like this, that's why when there are a few (and it does happen) it's news. I'd love to see bad Dell products become news. But it can't, because it's too commonplace. Ya get me?




RE: Lol
By Ratinator on 11/24/2009 1:38:59 PM , Rating: 2
Face it....Apple is the cocky player in the market. They are a bunch of blowhards bragging their product up and down. That is why it is big news when their products fail.


RE: Lol
By Omega215D on 11/24/2009 2:02:03 PM , Rating: 3
Even as a MacBook owner I hate the condescending tone of their commercials if you are a Windows based PC user. My gaming PC does a lot more than just that and is stable and secure.

Hopefully this will get Apple to tone down a bit.


RE: Lol
By batman4u on 11/24/2009 2:25:12 PM , Rating: 2
hard to believe that apple will stop being so cocky.

adds have gone from being sort of true, to i cant believe they misguide people this much

from being a apple owner defender to the death, i suddenly became so dissapointed for way so many reasons that i dont recommend at all apple computers.

and apple geniuses are most dumb people i know, geniuses... sigh!!!

i hope that company just dies ... lol


RE: Lol
By Maharajamd on 11/24/2009 3:06:52 PM , Rating: 2
I run an entirely Mac network. Before this job, I was a Mac hater and a die hard Windows fan. Now, I love both. They both have their purpose.

The point of my post was simple. Why is this news? Seriously, why is a few defective computers news? I'm sure PC manufactures have just the same or even HIGHER rates of DOA machines. It happens, it can't be avoided.

So give me a reason, other then Jason is the one who wrote this, that it is news?


RE: Lol
By talozin on 11/24/2009 3:27:21 PM , Rating: 3
Why is this news? Seriously, why is a few defective computers news? I'm sure PC manufactures have just the same or even HIGHER rates of DOA machines. It happens, it can't be avoided.

It's news if there are statistics that show a deviation from the norm. If Apple is shipping these systems with a significantly higher rate of DOAs than their competition, that's news, and I'd sure like to know about it. The post implies that that's the case, but it doesn't provide any evidence that it is. The plural of anecdote is not data.


RE: Lol
By Camikazi on 11/24/2009 3:33:18 PM , Rating: 2
For the same reason every tiny revision to an iPod will show up in the news section, I would tell you the reason but I don't understand why they do that either.


RE: Lol
By Cheesew1z69 on 11/24/2009 3:39:04 PM , Rating: 2
A few? How do you know it's a "few". Second, the fact that these are coming out of box, brand new, with CRACKED screens is a PROBLEM.


RE: Lol
By talozin on 11/24/2009 5:33:42 PM , Rating: 2
A few? How do you know it's a "few".

Nobody on this board appears to have any idea just how many it is, so his guess is probably as good as yours.

Second, the fact that these are coming out of box, brand new, with CRACKED screens is a PROBLEM.

It certainly is. The question is, is it a problem (10 units out of 100,000) or is it a PROBLEM (10,000 units out of 100,000)?


RE: Lol
By Reclaimer77 on 11/24/2009 4:59:01 PM , Rating: 2
I think it's news when you are paying 40% more than everyone else and it's not even being quality controlled, or higher quality for that matter.

And this "packaging" excuse of theirs doesn't fly. I have owned several LCD screens, and none of them were so weak that being a bit loose in the box would crack the screen. Not to mention the defect is in the same place, the bottom left. Very fishy.


RE: Lol
By damianrobertjones on 11/25/2009 5:35:29 AM , Rating: 2
As above, it's news due to Apple's cocky nature.

If apple go around stating, "Oh, it just works" and trash the competition, especially after people spend that little bit more, it's news.

Apple is big news, be it positive or negative.


RE: Lol
By OmegaVX on 11/25/2009 10:28:51 AM , Rating: 1
Everyone knows that dell is useless, but then again if you want a decent computer you build it yourself.
Seriously...its really easy.


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