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Google paints picture of abusive scammers sabotaging its service with pricey connections

Google Voice is an intriguing service from the internet giant that allows free text messaging, free domestic calling (including to Canada), and reduced international calling rates.  The service hasn't been embraced by all handset makers, however.  Apple quickly rejected a Google Voice app for the iPhone, prompting a FCC inquiry.

AT&T has come forth and accused Google of everything from being a monopoly to doctoring the media.  The most pertinent accusations to the Google Voice conflict are AT&T's claims that Google is breaking the law by blocking numbers to its service.

Google already said that it isn't breaking the law as the service is free and thus is not subject to the same restrictions as traditional telecoms.  Now it's Washington Telecom and Media Counsel, Richard Whitt, has posted a blog sharing Google's perspective in greater detail.

The post describes, "Earlier this year, we noticed an extremely high number of calls were being made to an extremely small number of destinations. In fact, the top 10 telephone prefixes -- the area code plus the first three digits of a seven digit number, e.g., 555-555-XXXX -- generated more than 160 times the expected traffic volumes, and accounted for a whopping 26 percent of our monthly connection costs."

Google claims that these numbers were mostly adult chat and "free" conference call lines, with high associated costs.  In response to the criticism, Google say it has been trying to block calls on a "more granular level".  It says it now only blocks about 100 numbers, which it is confident are part of traffic-pumping schemes.

Instead of facing criticism, Google feels it deserves praise for highlighting a flawed system.  It says that the higher costs of calls on traditional phone plans, and the existence of traffic pumping schemes point to a broken system.  Writes Mr. Whitt, "We still believe the Commission needs to repair our nation's broken carrier compensation system."



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This article is over a month old, voting and posting comments is disabled

By jimbojimbo on 10/30/2009 1:22:28 PM , Rating: 2
I've read so many posts from people that supposedly know how it works but I can tell obviously that they're still on the waiting list just wishing for that invite.

When you make a call with Google Voice, it DOES NOT use your internet or data connection for the transmissions. It calls an actual phone number that you entered at the Google Voice site, then when you pick up it calls the other number. Phone call established and minutes used.

The Blackberry's Google Voice will call your phone and then call the target number then connect.
The iPhone Google Voice app will have your phone call Google Voice at which point GV then calls your target then connects.

The only way to get Google Voice to use the internet or data plan is to sign up for a SIP service and then use a SIP app or device to answer calls from Google Voice.

Stop posting crap unless you know what you're talking about!!




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