Microsoft set aside over
$1B USD to deal with the defects and has raced to deploy its
Falcon 65 nm update in 2007 in hopes of remedying the issues.
So just how badly hit was Microsoft? According to a
survey by Game Informer of 5,000 readers, since the late 2005
launch of the Xbox 360, over 54.2 percent of purchasers experienced a
failure. After sending their console in for repair, a whopping
41.2 percent became acquainted with failure once again. With 30
million consoles shipped, these numbers would indicate 16.3 million
failures and 6.7 second failures.
In comparison, only 10.6
percent of Sony PS3's and 6.8 percent of Nintendo Wii's experienced
failure. And for those who sent their consoles in for repair
only 14.7 percent of PS3 owners and 11 percent of Nintendo Wii owners
Some insist the numbers are too low.
Griffin McElroy of Joystiq, a gaming blog that has extensively
chronicled the console's issues, comments, "We're not sure what
future techno-utopia this poll was conducted in, but a 54.2 percent
Xbox 360 failure rate sounds awfully low. Had the survey's
participants been comprised entirely of Joystiq staffers, it would
have been a bone-chilling 100 percent."
also showed that while Sony and Nintendo completed repairs in a week
or two, Microsoft took a month or more. One bright spot was
that 37.7 percent of respondents said that Microsoft's support was
"very helpful". Another promising sign for Microsoft
is that only 3.8 percent vowed not to buy future Xbox's due to the
failures. Conversely, 36.4 percent bought more than one Xbox
360 to replace a failing unit.