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Print 26 comment(s) - last by foolsgambit11.. on Sep 7 at 10:00 PM

Microsoft's console customers have been along a rough ride

Many Xbox 360 fans stay steadfastly faithful to their next generation console of choice.  However, even the majority of the most die-hard fans would admit that Microsoft's quality track record left something to be desired.  The console launched with a 90 nm CPU that tended to run hot and fail -- resulting in an iconic three red LEDs ringing the power light activating, in what is known as the "Red Ring of Death" (RROD).

Microsoft set aside over $1B USD to deal with the defects and has raced to deploy its Falcon 65 nm update in 2007 in hopes of remedying the issues. 

So just how badly hit was Microsoft?  According to a recent survey by Game Informer of 5,000 readers, since the late 2005 launch of the Xbox 360, over 54.2 percent of purchasers experienced a failure.  After sending their console in for repair, a whopping 41.2 percent became acquainted with failure once again.  With 30 million consoles shipped, these numbers would indicate 16.3 million failures and 6.7 second failures.

In comparison, only 10.6 percent of Sony PS3's and 6.8 percent of Nintendo Wii's experienced failure.  And for those who sent their consoles in for repair only 14.7 percent of PS3 owners and 11 percent of Nintendo Wii owners reported failure. 

Some insist the numbers are too low.  Griffin McElroy of Joystiq, a gaming blog that has extensively chronicled the console's issues, comments, "We're not sure what future techno-utopia this poll was conducted in, but a 54.2 percent Xbox 360 failure rate sounds awfully low. Had the survey's participants been comprised entirely of Joystiq staffers, it would have been a bone-chilling 100 percent."

The survey also showed that while Sony and Nintendo completed repairs in a week or two, Microsoft took a month or more.  One bright spot was that 37.7 percent of respondents said that Microsoft's support was "very helpful".  Another promising sign for Microsoft is that only 3.8 percent vowed not to buy future Xbox's due to the failures.  Conversely, 36.4 percent bought more than one Xbox 360 to replace a failing unit.



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RE: really jason?
By ajfink on 8/22/2009 3:22:38 AM , Rating: 3
The failure rate IS unacceptably high, but that hasn't stopped me from recommending the console with (generally) better games to friends and other people online.

What am most interested in is comparisons of failure rates for different generations of Xbox 360s. Maybe someday Microsoft will release these numbers, because I'm sure they're the only ones who can accumulate perfectly accurate statistics on failures.

When my Xbox 360 died, it was an inconvenience, not a tragedy.


RE: really jason?
By foolsgambit11 on 9/7/2009 10:00:41 PM , Rating: 2
quote:
The failure rate IS unacceptably high, but that hasn't stopped me from recommending the console with (generally) better games to friends and other people online.
Wouldn't that mean that the failure rate is acceptable? Perhaps the same failure rate on a console without the other advantages of the 360 might not be. But 'acceptable' is a subjective judgment, and that judgement isn't made in a vacuum.

And sales of the 360 since the widespread reporting of RROD issues support the view that, even if the failure rate is astronomically high, it is considered acceptable by millions of people who have voted, not in a simple poll, but with their wallet. (Now there's a sentence for ya.)

There's little doubt that MS should do better next time around, but for this round of consoles, the damage (what little there was) is done.


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