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Apple is investigating media reports of at least one iPhone exploding, a claim which does not stretch far from similarly reported iPod cases.

Media reports claiming that one or more iPhones have exploded in Europe have led Apple to investigate, according to Reuters.  

One such report includes the case of an 18-year-old iPhone user in France who claims to have heard a hissing noise coming from his girlfriend’s iPhone before it shattered. The teenager reportedly suffered minimal injuries from the incident, which resulted in his eye being struck by a piece of iPhone glass, as reported by Google.

Helen Kearns, European Commission Spokesperson for Consumer Affairs, explained the following at a news briefing: "Apple has come back to us ... and what they've said to us is that they consider these are isolated incidents. They don't consider that there's a general problem."

"They're trying to get more information on the specific details of those incidents, and they will do tests as necessary to investigate the possible cause," Kearns added.

Although the current media reports share a small amount of explosion cases for the iPhone, numerous similar cases have been reported by users of the iPod. According to Google, in late July, Seattle-based television news station KIRO reported that an “alarming number” of iPods had “suddenly burst into flames and smoke, injuring people and damaging property."

KIRO reported on the existence of some 800 pages of iPod-specific documents that included details on 15 burn and fire-related incidents - none of which were serious - reportedly caused by iPods. The Consumer Product Safety Commission pointed out that this number of incident claims existed as low compared to the significantly large amount of the millions of iPods that have been sold.

KIRO eventually concluded that overheated lithium ion batteries appeared to be the main cause of these issues. After Apple implemented new battery technology, incident claims lessened.

As for the case of exploding iPhone claims, a spokesman for Apple Europe Ltd. explained that Apple is aware of the media reports: "We are waiting to receive the iPhones from the customers. Until we have the full details, we don't have anything further to add."




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RE: Apple tops Rescuecom survey
By sebmel on 8/19/2009 12:41:50 PM , Rating: -1
The first link gives an idea of customer satisfaction with regard to the Apple iPhone.
The second link gives an idea of market acceptance of the iPhone.

The third, fourth, fifth, sixth, seventh and eighth links gives an idea of the quality of other work the company, Apple Computer Inc., is doing.

The final link gives an idea of the judgement of top management of one of Apple's principle competitors in the Smart Phone segment vis a vis what makes a good smart phone and what the market wants. That ought to be of interest to anyone thinking about buying a Microsoft OS moblie phone as it gives an idea of the direction Microsoft intends to go in.

All of this information ought to be highly relevant to anyone making decisions on purchases of smartphones or personal computers... and this is a site about smartphones and personal computers. Now, you didn't really need that explained to you, did you.

J.D. Power:
Apple Ranks Highest in Business Wireless Smartphone Customer Satisfaction:
http://www.jdpower.com/corporate/news/releases/pre...

iPhone 3GS bestselling phone in Japan:
http://www.electronista.com/articles/09/08/17/ipho...

PCWorld:
The Best (and Worst) Tech Support in America:
No Windows vendor can touch the favorable scores Apple received across the board.
http://www.pcmag.com/article2/0,2817,2326602,00.as...
and:
Apple's streak continues. Its scores improved or equaled last year's numbers across the board.
http://www.pcmag.com/article2/0,2817,2326607,00.as...

LAPTOP Mag:
Annual undercover review of technical support services 2008:
This year, we found a general decrease in service quality, with the lowest ratings going to, yes you guessed it, Dell and HP; and the highest marks going to Apple.
http://www.laptopmag.com/mobile-life/tech-support-...

Apple tops American Consumer Satisfaction Index for 6th straight year, by a large margin:
http://www.theacsi.org/images/stories/images/news/...

Apple tops Rescuecom reliability survey:
http://www.macworld.com/article/142366/2009/08/pc_...

Apple Leads in Customer Satisfaction in Vocalabs Tech Support Study:
http://www.vocalabs.com/pr/apple-leads-customer-sa...

Ballmer 2007: ". There's no chance that the iPhone is going to get any significant market share. No chance."
http://www.usatoday.com/money/companies/management...


RE: Apple tops Rescuecom survey
By zsdersw on 8/19/2009 12:48:36 PM , Rating: 3
I quoted your comment about "Microsoft PCs", not about phones. Your subsequent comment to my comment, therefore, was not relevant.. and was, as I correctly pointed out, a non-sequitur. Its proper place is in a separate comment, not a reply to my comment. Now, you didn't really need that explained to you, did you?


RE: Apple tops Rescuecom survey
By sebmel on 8/19/2009 1:11:30 PM , Rating: 2
zsdersw, I have done you an injustice. My sincere apologies.

I'm afraid I did need it spelled out again! The comment 'Microsoft PCs' was not actually about PCs so much as about the moderating down and suppression of perfectly reasonable replies on this site.

It's relevant in that its about the forum on which the article resides. Yes, you are right, it is a non-sequitur.

Why was it included? To suggest to those moderating down reasonable comments, such as the one I was posting, that they might desist. Thus, it had to reside within the post which it was suggesting ought to be respected.

Your post was entirely reasonable and, in my haste assuming more of the same negativity (which anyone who posts an opinion on this site which deviates from general adulation of Microsoft will be familiar with) I underestimated and misread your response.

I eat humble pie and apologise.


By Alexstarfire on 8/19/2009 7:43:09 PM , Rating: 2
Asking consumers their opinions about a product mean very little to a majority of the people on this site, or at least it seems that way. Most consumers don't know enough to make accurate or honest opinions. This is the reason why we have professional reviews or most major products. The fact that Apple consumers have good experiences means little when you are comparing facts and features.

I can say that this may be due to Apple products being "easier to use." I say it like that because it really depends on what you are trying to do. For basic things I'd say it's a bit simpler, though not by much if you actually know what you're doing. But for more complex things you are sacrificing some easy of use for a lot of functionality in many cases.

I believe that most people here would rather have functionality over a slightly easier to use product. And as such they want a more complete and/or better product which just isn't going to be Apple.


"The whole principle [of censorship] is wrong. It's like demanding that grown men live on skim milk because the baby can't have steak." -- Robert Heinlein











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