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Apple is investigating media reports of at least one iPhone exploding, a claim which does not stretch far from similarly reported iPod cases.

Media reports claiming that one or more iPhones have exploded in Europe have led Apple to investigate, according to Reuters.  

One such report includes the case of an 18-year-old iPhone user in France who claims to have heard a hissing noise coming from his girlfriend’s iPhone before it shattered. The teenager reportedly suffered minimal injuries from the incident, which resulted in his eye being struck by a piece of iPhone glass, as reported by Google.

Helen Kearns, European Commission Spokesperson for Consumer Affairs, explained the following at a news briefing: "Apple has come back to us ... and what they've said to us is that they consider these are isolated incidents. They don't consider that there's a general problem."

"They're trying to get more information on the specific details of those incidents, and they will do tests as necessary to investigate the possible cause," Kearns added.

Although the current media reports share a small amount of explosion cases for the iPhone, numerous similar cases have been reported by users of the iPod. According to Google, in late July, Seattle-based television news station KIRO reported that an “alarming number” of iPods had “suddenly burst into flames and smoke, injuring people and damaging property."

KIRO reported on the existence of some 800 pages of iPod-specific documents that included details on 15 burn and fire-related incidents - none of which were serious - reportedly caused by iPods. The Consumer Product Safety Commission pointed out that this number of incident claims existed as low compared to the significantly large amount of the millions of iPods that have been sold.

KIRO eventually concluded that overheated lithium ion batteries appeared to be the main cause of these issues. After Apple implemented new battery technology, incident claims lessened.

As for the case of exploding iPhone claims, a spokesman for Apple Europe Ltd. explained that Apple is aware of the media reports: "We are waiting to receive the iPhones from the customers. Until we have the full details, we don't have anything further to add."




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RE: The fault, dear Brutus, lies not in our stars...
By sebmel on 8/19/2009 12:27:15 PM , Rating: -1
You are absolutely right, zsdersw!

That's why Customer Satisfaction Survey's exist: for those intelligent few, like yourself, who realise that they cannot rely on any manufacturer's, or retailer's, claims as to how good products are. Instead, one can read the research of reliable and respected organisations such as J.D. Powers and the American Consumer Satisfaction Index.

PCWorld:
The Best (and Worst) Tech Support in America:
No Windows vendor can touch the favorable scores Apple received across the board.
http://www.pcmag.com/article2/0,2817,2326602,00.as...
and:
Apple's streak continues. Its scores improved or equaled last year's numbers across the board.
http://www.pcmag.com/article2/0,2817,2326607,00.as...

LAPTOP Mag:
Annual undercover review of technical support services 2008:
This year, we found a general decrease in service quality, with the lowest ratings going to, yes you guessed it, Dell and HP; and the highest marks going to Apple.
http://www.laptopmag.com/mobile-life/tech-support-...

J.D. Power:
Apple Ranks Highest in Business Wireless Smartphone Customer Satisfaction:
http://www.jdpower.com/corporate/news/releases/pre...

Apple tops American Consumer Satisfaction Index for 6th straight year, by a large margin:
http://www.theacsi.org/images/stories/images/news/...

Apple tops Rescuecom reliability survey:
http://www.macworld.com/article/142366/2009/08/pc_...

Apple Leads in Customer Satisfaction in Vocalabs Tech Support Study:
http://www.vocalabs.com/pr/apple-leads-customer-sa...

iPhone 3GS bestselling phone in Japan:
http://www.electronista.com/articles/09/08/17/ipho...

Ballmer 2007: ". There's no chance that the iPhone is going to get any significant market share. No chance."
http://www.usatoday.com/money/companies/management...


By zsdersw on 8/19/2009 12:38:37 PM , Rating: 4
Consumer ignorance is bliss as well.


RE: The fault, dear Brutus, lies not in our stars...
By sebmel on 8/19/09, Rating: -1
By zsdersw on 8/19/2009 1:06:01 PM , Rating: 5
No, that's not what I meant. Consumers are highly gullible. Many will buy a product just because of the brand name (or avoid it just because of the brand name). Many are also ignorant about how to use the product. These are not things that any 3rd-party can address and are solely in the purview (and responsibility) of the consumer.

This ignorance is reflected in satisfaction and quality surveys, as well. Consumers hear from their peers about their experience with a product and it affects their perception of their experience if they also have that product and/or it alters their decision to buy or not buy the product.


RE: The fault, dear Brutus, lies not in our stars...
By sebmel on 8/19/09, Rating: -1
By zsdersw on 8/19/2009 2:23:23 PM , Rating: 2
Less diversity means more fanaticism. I have little doubt that the Mac purchasing minority fits the averages you mentioned, but no piece of paper from any educational institution or any level of vocabulary expansion or any amount of money in the bank immunizes or even reliably insulates someone from gullibility. Sophisticated and/or discerning tastes can be (and are) taken advantage of just as easily as any other.


By sigmatau on 8/19/2009 3:26:57 PM , Rating: 2
Well said. You should be in a quotes book, lol.


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