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Apple is investigating media reports of at least one iPhone exploding, a claim which does not stretch far from similarly reported iPod cases.

Media reports claiming that one or more iPhones have exploded in Europe have led Apple to investigate, according to Reuters.  

One such report includes the case of an 18-year-old iPhone user in France who claims to have heard a hissing noise coming from his girlfriend’s iPhone before it shattered. The teenager reportedly suffered minimal injuries from the incident, which resulted in his eye being struck by a piece of iPhone glass, as reported by Google.

Helen Kearns, European Commission Spokesperson for Consumer Affairs, explained the following at a news briefing: "Apple has come back to us ... and what they've said to us is that they consider these are isolated incidents. They don't consider that there's a general problem."

"They're trying to get more information on the specific details of those incidents, and they will do tests as necessary to investigate the possible cause," Kearns added.

Although the current media reports share a small amount of explosion cases for the iPhone, numerous similar cases have been reported by users of the iPod. According to Google, in late July, Seattle-based television news station KIRO reported that an “alarming number” of iPods had “suddenly burst into flames and smoke, injuring people and damaging property."

KIRO reported on the existence of some 800 pages of iPod-specific documents that included details on 15 burn and fire-related incidents - none of which were serious - reportedly caused by iPods. The Consumer Product Safety Commission pointed out that this number of incident claims existed as low compared to the significantly large amount of the millions of iPods that have been sold.

KIRO eventually concluded that overheated lithium ion batteries appeared to be the main cause of these issues. After Apple implemented new battery technology, incident claims lessened.

As for the case of exploding iPhone claims, a spokesman for Apple Europe Ltd. explained that Apple is aware of the media reports: "We are waiting to receive the iPhones from the customers. Until we have the full details, we don't have anything further to add."




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RE: Deviant behavior
By sebmel on 8/19/2009 11:41:14 AM , Rating: -1
Who is Pirks? Is he some resident genius? ;-)

Sorry, that was an incomplete list of the satisfaction surveys. This will give you a better idea of Apple product acceptance in the market... followed by some pearls of wisdom from the brains behind Microsoft's recent triumphs.

J.D. Power: Apple Ranks Highest in Business Wireless Smartphone Customer Satisfaction:
http://www.jdpower.com/corporate/news/releases/pre...

Apple tops American Consumer Satisfaction Index for 6th straight year, by a large margin:
http://www.theacsi.org/images/stories/images/news/...

Apple tops Rescuecom reliability survey:
http://www.macworld.com/article/142366/2009/08/pc_...

Apple Leads in Customer Satisfaction in Vocalabs Tech Support Study:
http://www.vocalabs.com/pr/apple-leads-customer-sa...

iPhone 3GS bestselling phone in Japan:
http://www.electronista.com/articles/09/08/17/ipho...

Ballmer 2007: ". There's no chance that the iPhone is going to get any significant market share. No chance."
http://www.usatoday.com/money/companies/management...


RE: Deviant behavior
By knutjb on 8/19/2009 5:45:47 PM , Rating: 2
Dude, so what, that's all on the normal operation of iPhone which is not in question.

Your missing the core problem, Apple is trying to hide and deny the problem refusing to take responsibility for their product. It would have been much easier if the battery were accessible but it's not. So Apple made a flaky financial decision that it would be cheaper to strong arm consumers into their one and only way to replace their defective phone came with a GAG ORDER. I can only judge Apples response to this situation as morally, and possibly, criminally irresponsible.

If Apple said hey we received a small number of defective batteries from a supplier and if you have S/N X to Y and have had felt it get hot take it to an Apple Store near you and we'll inspect it. Meanwhile they are walking around the store looking at Apples other offerings. That would have given them a huge customer relations boost likely offsetting the program cost.

Having a phone turn grenade in your hand cannot be good for customer relations or repeat business.



RE: Deviant behavior
By Pirks on 8/20/2009 5:19:47 AM , Rating: 1
quote:
Who is Pirks?
Pirks is someone you turn into if you keep posting pro-Apple links/stories here. If you don't want to become Pirks just bash Apple regularly, always say Apple sucks, Apple iSheep, Apple Kool-Aid and stuff like that. Easy to grasp, eh?


“We do believe we have a moral responsibility to keep porn off the iPhone.” -- Steve Jobs











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