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Apple is investigating media reports of at least one iPhone exploding, a claim which does not stretch far from similarly reported iPod cases.

Media reports claiming that one or more iPhones have exploded in Europe have led Apple to investigate, according to Reuters.  

One such report includes the case of an 18-year-old iPhone user in France who claims to have heard a hissing noise coming from his girlfriend’s iPhone before it shattered. The teenager reportedly suffered minimal injuries from the incident, which resulted in his eye being struck by a piece of iPhone glass, as reported by Google.

Helen Kearns, European Commission Spokesperson for Consumer Affairs, explained the following at a news briefing: "Apple has come back to us ... and what they've said to us is that they consider these are isolated incidents. They don't consider that there's a general problem."

"They're trying to get more information on the specific details of those incidents, and they will do tests as necessary to investigate the possible cause," Kearns added.

Although the current media reports share a small amount of explosion cases for the iPhone, numerous similar cases have been reported by users of the iPod. According to Google, in late July, Seattle-based television news station KIRO reported that an “alarming number” of iPods had “suddenly burst into flames and smoke, injuring people and damaging property."

KIRO reported on the existence of some 800 pages of iPod-specific documents that included details on 15 burn and fire-related incidents - none of which were serious - reportedly caused by iPods. The Consumer Product Safety Commission pointed out that this number of incident claims existed as low compared to the significantly large amount of the millions of iPods that have been sold.

KIRO eventually concluded that overheated lithium ion batteries appeared to be the main cause of these issues. After Apple implemented new battery technology, incident claims lessened.

As for the case of exploding iPhone claims, a spokesman for Apple Europe Ltd. explained that Apple is aware of the media reports: "We are waiting to receive the iPhones from the customers. Until we have the full details, we don't have anything further to add."

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RE: Apple tops Rescuecom survey
By VashHT on 8/19/2009 11:14:11 AM , Rating: 4
So how much is Apple paying you to protect their good name on the internet? Seriously even if they do have amazing customer satisfaction that isn't going to stop phones from exploding.

RE: Apple tops Rescuecom survey
By sebmel on 8/19/09, Rating: -1
RE: Apple tops Rescuecom survey
By zsdersw on 8/19/2009 12:02:05 PM , Rating: 2
You should note that I was initially responding to the section of your post that I quoted.

Posting the same links you have used all over this thread already is, again, a non-sequitur .

RE: Apple tops Rescuecom survey
By sigmatau on 8/19/2009 3:39:18 PM , Rating: 2
You beat me to it. Posting the same thing over and over does not tend to work as planned. No one wants to hear that iBS and that's why it is modded down. But little minds cannot cope with this so they must continue to post it over and over as though they will win some stickers on their grade school homework.

All these fanatics are doing is making MS look better. LMAO!

RE: Apple tops Rescuecom survey
By zsdersw on 8/19/2009 12:07:03 PM , Rating: 2
In other words, your reply.. with the same links you used elsewhere in the thread.. is of no relevance to my reply.

Why you'd post something irrelevant to what came before it, I don't know. It does have the smell, though, of someone being paid to do so.

RE: Apple tops Rescuecom survey
By sebmel on 8/19/09, Rating: -1
RE: Apple tops Rescuecom survey
By zsdersw on 8/19/2009 12:48:36 PM , Rating: 3
I quoted your comment about "Microsoft PCs", not about phones. Your subsequent comment to my comment, therefore, was not relevant.. and was, as I correctly pointed out, a non-sequitur. Its proper place is in a separate comment, not a reply to my comment. Now, you didn't really need that explained to you, did you?

RE: Apple tops Rescuecom survey
By sebmel on 8/19/2009 1:11:30 PM , Rating: 2
zsdersw, I have done you an injustice. My sincere apologies.

I'm afraid I did need it spelled out again! The comment 'Microsoft PCs' was not actually about PCs so much as about the moderating down and suppression of perfectly reasonable replies on this site.

It's relevant in that its about the forum on which the article resides. Yes, you are right, it is a non-sequitur.

Why was it included? To suggest to those moderating down reasonable comments, such as the one I was posting, that they might desist. Thus, it had to reside within the post which it was suggesting ought to be respected.

Your post was entirely reasonable and, in my haste assuming more of the same negativity (which anyone who posts an opinion on this site which deviates from general adulation of Microsoft will be familiar with) I underestimated and misread your response.

I eat humble pie and apologise.

By Alexstarfire on 8/19/2009 7:43:09 PM , Rating: 2
Asking consumers their opinions about a product mean very little to a majority of the people on this site, or at least it seems that way. Most consumers don't know enough to make accurate or honest opinions. This is the reason why we have professional reviews or most major products. The fact that Apple consumers have good experiences means little when you are comparing facts and features.

I can say that this may be due to Apple products being "easier to use." I say it like that because it really depends on what you are trying to do. For basic things I'd say it's a bit simpler, though not by much if you actually know what you're doing. But for more complex things you are sacrificing some easy of use for a lot of functionality in many cases.

I believe that most people here would rather have functionality over a slightly easier to use product. And as such they want a more complete and/or better product which just isn't going to be Apple.

RE: Apple tops Rescuecom survey
By deegee on 8/19/2009 8:53:21 PM , Rating: 1
Just curious about the ostrich mentality here. Ostriches bury their heads to keep cool.

Ostriches don't bury their heads.
How do you expect people to even believe you have one ounce of credibility when you are posting nonsensical myths.

How many hundred of links would you like me to give you that your comment is nonsense...

"My sex life is pretty good" -- Steve Jobs' random musings during the 2010 D8 conference
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